CHATTANOOGA, Tenn. — Susan Whitmire, manager of enterprise records and information management at BlueCross BlueShield of Tennessee, was recently inducted into the Company of Fellows by ARMA International, a not-for-profit professional organization focused on building expertise in managing records and information.

One of only 43 individuals to receive this level of international recognition since the award’s inception in 1990, Whitmire joins professionals who have distinguished themselves through outstanding achievements and contributions in records and information management, as well as noteworthy accomplishments in all levels of the association. “We are proud of Susan and the professional achievements this award represents,” said Judith Nelson, vice president of external audit and chief compliance officer for BlueCross. “Susan has built an outstanding reputation as a leader in industry best practices and her dedication to excellence is unwavering.”

With a 28-year career in records and information management (RIM) for the insurance industry, Whitmire’s experience ranges from creating RIM programs from scratch and managing physical and electronic records, to developing imaging and email technology. Whitmire has been through several acquisitions and mergers, including the merger of four insurance companies where her expertise was essential in selecting and implementing records management software across multiple state lines.

Whitmire joined ARMA in 1978 and has held various positions at all levels, including chapter and regional, as well as serving two terms on the ARMA International Board of Directors. She has also held leadership roles in the ARMA International Educational Foundation.

About ARMA International

ARMA International ( is a not-for-profit professional association and the authority on managing records and information. It is known worldwide for setting standards and best practices, and for providing comprehensive education, publications, and information on the efficient maintenance, retrieval, and preservation of vital information created in public and private organizations in all sectors of the economy. Formed in 1955, ARMA International is the oldest and largest association for the records and information management profession with a current international membership of more than 11,000. It also publishes the Information Management Magazine.

About BlueCross

BlueCross BlueShield of Tennessee's mission is to provide its customers and communities with peace of mind through affordable solutions for health and healing, life and living. Founded in 1945, the Chattanooga-based company is focused on reinventing the health plan for its 3 million members in Tennessee and across the country. Through its integrated health management approach, BlueCross provides patient-centric products and services that drive health improvement and positively impact health care quality and value. BlueCross BlueShield of Tennessee Inc. is an independent licensee of the BlueCross BlueShield Association. For more information, visit the company's website at