|September 4, 2003|
Medicare Honors Riverbend Government Benefits Administrator for Outstanding Customer Service
CHATTANOOGA, Tenn. - The Centers for Medicare & Medicaid Services (CMS) recently honored BlueCross BlueShield of Tennessee, doing business as Riverbend Government Benefits Administrator (RGBA), for outstanding customer service during 2002 and 2003.|
RGBA was the only Part A Intermediary out of 26 nationwide to receive the CMS Beneficiary Services Certificate of Merit for 2003, which recognizes exemplary work on behalf of Medicare beneficiaries.
According to Thomas Kickman, director of beneficiary services and partnership for CMS, the award signifies that RGBA understands the value of supporting people with Medicare.
“This award demonstrates our commitment to providing fast and accurate service to Medicare beneficiaries,” said Ann Keown, vice president of government programs for BlueCross. “We’re proud to know that our award-winning service contributes to enhancing the overall health care experiences of beneficiaries.”
Riverbend Government Benefits Administrator (RGBA) serves providers in 47 states as a Part A Intermediary under the Medicare program. In addition to the 824,000 Tennessee and 1,194,000 New Jersey Medicare enrollees, RGBA also serves as a multi-regional Rural Health Clinic Intermediary in 30 other states and is the national intermediary for Independent Organ Procurement Organizations and Histocompatibility Labs.
BlueCross BlueShield of Tennessee's mission is to provide its customers and communities with peace of mind through affordable solutions for health and healing, life and living. Founded in 1945, the Chattanooga-based company is focused on reinventing the health plan for its 3 million members in Tennessee and across the country. Through its integrated health management approach, BlueCross provides patient-centric products and services that drive health improvement and positively impact health care quality and value. BlueCross BlueShield of Tennessee Inc. is an independent licensee of the BlueCross BlueShield Association. For more information, visit the company's website at www.bcbst.com.
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