CHATTANOOGA, Tenn. — BlueCross BlueShield of Tennessee has earned the top ranking for insurers in the state by the National Business Coalition on Health (NBCH) through its eValue8™ health plan performance evaluation process. eValue8 is the leading evidence-based tool available to health care purchasers to assess and manage the quality of their health care vendors.

eValue8 provides up-to-date information that drives value-based purchasing. The eValue8 tool uses a standard annual request for information survey to gather hundreds of benchmarks in critical areas such as the adoption of health information technology; member and provider communication and support; disease management; prevention and health promotion; patient safety; pharmaceutical management; behavioral health, and provider performance measurement, transparency, and rewards.

“This award validates our efforts to help deliver the highest quality of care to our employer groups and their employees,” said Linda Andreae, senior vice president and chief marketing officer for BlueCross. “Tennessee is a competitive environment and this recognition demonstrates our ability to provide the best value for our customers’ health care dollars when compared to our competition.”

Nationally, 64 health plans (28 HMOs and 36 PPOs) participated in the most recent eValue8 evaluation process, including Cigna, Aetna, United Healthcare and 12 Blues plans. BlueCross BlueShield of Tennessee was not only the highest-ranking health plan in Tennessee, but was also in the top 15 percent of evaluated health plans on a national level.

Among the 36 PPOs responding, BlueCross BlueShield of Tennessee was ranked in the country’s top 10 for five of the seven modules that make up the eValue8 evaluation:

Provider Measurement (2nd)

Consumer Engagement (2nd)

Chronic Disease Management (5th)

Pharmacy Management (6th)

Plan Profile (9th)

With this recognition by the NBCH, BlueCross BlueShield of Tennessee has been endorsed by HealthCare 21 Business Coalition as a health plan of high value in Tennessee. The endorsement is voted on by HealthCare 21’s purchaser members and includes meeting a set of performance standards, as well as completion of the NBCH’s eValue8 tool.

About eValue8

The eValue8™ common Request for Information (RFI) tool is a product of the National Business Coalition on Health (NBCH), national, non-profit, membership organization of nearly 60 employer-based health care coalitions, representing over 7,000 employers and approximately 25 million employees and their dependents across the United States. Through the support of NBCH member coalitions, eValue8 is maintained and modified to reflect the needs of employer health care purchasers. Content for the survey is coordinated using input from employers, coalitions, and health plans and incorporates guidance from leading health care quality experts. Currently, over 100 health plans respond to the annual request for information. Widespread adoption of eValue8 has been the catalyst for improved health plan performance, efficiency, community collaboration, and innovation nationwide.

About BlueCross

BlueCross BlueShield of Tennessee's mission is to provide its customers and communities with peace of mind through affordable solutions for health and healing, life and living. Founded in 1945, the Chattanooga-based company is focused on reinventing the health plan for its 3 million members in Tennessee and across the country. Through its integrated health management approach, BlueCross provides patient-centric products and services that drive health improvement and positively impact health care quality and value. BlueCross BlueShield of Tennessee Inc. is an independent licensee of the BlueCross BlueShield Association. For more information, visit the company's website at www.bcbst.com.