CHATTANOOGA, Tenn. — BlueCross BlueShield of Tennessee was one of only 13 Blues Plans across the country recently recognized by the BlueCross BlueShield Association for outstanding performance in administering the state’s Federal Employee Program (FEP) in 2010. FEP received the 2010 FEP Plan Excellence Award, which is based on BlueCross achieving an excellent rating in two categories. In the service profile category accuracy of written response, phone accessibility, and speed of telephone response, as well as accurate and efficient claims processing are measured. In the strategic profile category benefit quality and low administrative costs are recognized.

Blues plans must score 100 on the Performance Index to receive recognition. BlueCross BlueShield of Tennessee scored 103, earning an "excellent" performance rating.

"This award recognizes the dedication of our FEP employees to outstanding work," said Jane Havens, director of service operations. "Their commitment to exemplary service reflects the high value BlueCross places on world class customer service for all its members."

The BlueCross BlueShield Government-wide Service Benefit Plan, also known as FEP, has been part of the Federal Employees Health Benefits Program (FEHBP) since its inception in 1960. BlueCross’ FEP covers 60 percent of the eligible federal employee population in the state.

About BlueCross

BlueCross BlueShield of Tennessee's mission is to provide its customers and communities with peace of mind through affordable solutions for health and healing, life and living. Founded in 1945, the Chattanooga-based company is focused on reinventing the health plan for its 3 million members in Tennessee and across the country. Through its integrated health management approach, BlueCross provides patient-centric products and services that drive health improvement and positively impact health care quality and value. BlueCross BlueShield of Tennessee Inc. is an independent licensee of the BlueCross BlueShield Association. For more information, visit the company's website at