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Call Us

Need to talk to someone at BlueCross BlueShield of Tennessee about enrolling in a plan or have a question? Below are phone numbers and hours when you can reach us.

If you use a text telephone (TTY) or Telebraille (TB) device, you can contact us via a Telecommunications Relay Service through your local telephone carrier or by accessing State specific Relay Services.

Tennessee TTY/TB users can access the Tennessee Relay Service at 1-800-848-0298.

Member Services
Customer Service (800) 565-9140 8 am - 5 pm ET (Mon-Fri)
Membership & Billing (800) 725-6849 8 am - 5:15 pm ET
Individual & Family Plan Sales
Individual Sales (888) 995-7786 8 am - 8 pm ET (Mon-Sat)
COBRA (800) 364-6121 8 am - 5:15 pm ET
GIS Life Insurance (888) 350-4474 8 am - 5 pm ET
Medicare Plans
Medicare Plans, Benefits & Information (800) 841-7434
Medicare Website
(offsite link)
 8 am – 9 pm ET
BlueCare/TennCareSelect
BlueCare Customer Service (800) 468-9698 8 am - 6 pm ET
TennCareSelect Customer Service (800) 263-5479 8 am - 6 pm ET
Provider Services
Provider Services (800) 924-7141 8 am - 5:15 pm ET (Mon-Thurs)
9 am - 5:15 pm ET (Friday)
BlueCare Provider Services (800) 468-9736 8 am - 6 pm ET
TennCareSelect Provider Services (800) 276-1978 8 am - 6 pm ET
Employer Services
Employer Support (888) 924-2271 8 am - 6 pm ET
Chattanooga Headquarters
General Information (423) 535-5600 8 am - 5 pm ET
Human Resources (423) 535-3040 or (800) 892-3040 8 am - 5 pm ET
Regional Offices
Memphis (901) 544-2111 8 am - 5 pm CT
Jackson (731) 664-4100 8 am - 5 pm CT
Knoxville (865) 588-4612 8 am - 5 pm ET
Nashville (615) 386-8517 8 am - 5 pm ET
Northeast Tennessee (865) 588-4612 8 am - 5 pm ET

Email Us

Tell us who you are and select a link from the drop-down menu below to get in touch with us via secure e-mail form.

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If you choose Log In Problem / Account Locked, please enter your user ID in the comments box below.

If you choose Log In Problem / Account Locked, please enter your user ID in the comments box below.
For Member-Specific Inquiry, please include the Member ID and claim date of service below.

If you choose Log In Problem / Account Locked, please enter your user ID in the comments box below.
For Eligibility, Benefits or Claims, use Member Contact Form.

If you choose Log In Problem / Account Locked, please enter your user ID in the comments box below.
For Eligibility, Benefits or Claims, use Member Contact Form.

If you choose Log In Problem / Account Locked, please enter your user ID in the comments box below.
For Eligibility, Benefits or Claims, use Member Contact Form.

Write Us

Chattanooga:

1 Cameron Hill Circle
Chattanooga, TN 37402

Memphis:

85 North Danny Thomas Boulevard
Memphis, TN 38103-2398

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