By e-Mail (Secure Form)
Tell us who you are and select a link from the drop-down menu below to get in touch with us via secure e-mail form.
All correspondence is subject to our e-mail policy, our privacy policy and user agreement.
By Mail
Chattanooga:
1 Cameron Hill Circle
Chattanooga, TN 37402
Memphis:
85 North Danny Thomas Boulevard
Memphis, TN 38103-2398
Company Holidays
Our headquarters and call centers will not be operating normally on the following observed holidays:
Jan. 1 New Year's Day
Jan. 18 Birthday of Martin Luther King, Jr.
May 31 Memorial Day
July 5 Independence Day
Sept. 6 Labor Day
Nov. 25, 26 Thanksgiving and Day After Thanksgiving
Dec. 23, 24 Christmas Holidays
Dec. 31 New Year's Eve
By Phone
If your question is customer service related, you can call our customer service number: 1-800-565-9140. The hours for customer service are Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.
If you use a text telephone (TTY) or Telebraille (TB) device, you can contact us via a Telecommunications Relay Service through your local telephone carrier or by accessing State specific Relay Services.
Tennessee TTY/TB users can access the Tennessee Relay Service at 1-800-848-0298. Additional details can be found at http://www.tennessee.gov/tra/consumerfiles/relaycenter.html
Headquarters
General Information - (423) 535-5600
Customer Service - 1-800-565-9140
Memphis
General Information - (901) 544-2111
Customer Service - 1-800-422-2722
Regional Offices
Jackson - (731) 664-4100
Nashville - (615) 386-8517
NE Tennessee - (865) 588-4640
National or Statewide Accounts
Government
Medicare Service - 1-800-841-7434
Federal Employee Plan - 1-800-572-1003
Dental - 1-800-523-1478
BlueCross 65 & BC 65 Select - 1-800-553-8158
BlueAdvantage - 1-800-841-7434
Security Blue - 1-800-351-9475
BlueCare® Customer Service
Monday - Friday, 8 a.m. - 6 p.m. Eastern Standard Time (EST)
BlueCare
P.O Box 182277
Chattanooga, Tennessee 37422-7277
Provider Only - 1-800-468-9736
Notification or Prior Authorization
1-800-246-1904
1-800-622-8901
1-888-423-0191
Fax - 1-800-292-5311
TennCareSelect
Monday - Friday, 8 a.m. - 6 p.m. Eastern Standard Time (EST)
TennCare Select
P.O. Box 182277
Chattanooga, TN 37422-7277
Providers Only - 1-800-276-1978
Notification or Prior Authorization
1-800-711-4104
Fax - 1-800-292-5311
Cover Tennessee
AccessTN
CoverTN
CoverKids
HealthyTNBabies
© 1998-2010 BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.
® Registered marks of BlueCross BlueShield Association. 
