By e-Mail (Secure Form)
Tell us who you are and select a link from the drop-down menu below to get in touch with us via secure e-mail form.
All correspondence is subject to our e-mail policy, our privacy policy and user agreement.
By Mail
Chattanooga:
1 Cameron Hill Circle
Chattanooga, TN 37402
Memphis:
85 North Danny Thomas Boulevard
Memphis, TN 38103-2398
Company Holidays
Our headquarters and call centers will not be operating normally on the following observed holidays:
Jan. 1 New Year’s Day (observed 12/31/10)
Jan. 17 Martin Luther King, Jr. Day
May 30 Memorial Day
July 4 Independence Day
Sep. 5 Labor Day
Nov. 24 Thanksgiving Day
Nov. 25 Day After Thanksgiving
Dec. 23 Day Before Christmas Eve
Dec. 26 Day After Christmas
Jan.1 New Year’s Day (observed 1/2/12)
By Phone
If your question is customer service related, you can call our customer service number: 1-800-565-9140. The hours for customer service are Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.
If you use a text telephone (TTY) or Telebraille (TB) device, you can contact us via a Telecommunications Relay Service through your local telephone carrier or by accessing State specific Relay Services.
Tennessee TTY/TB users can access the Tennessee Relay Service at 1-800-848-0298. Additional details can be found at http://www.tennessee.gov/tra/consumerfiles/relaycenter.html
Headquarters
General Information - (423) 535-5600
Customer Service - 1-800-565-9140
Memphis
General Information - (901) 544-2111
Customer Service - 1-800-422-2722
Regional Offices
Jackson - (731) 664-4100
Nashville - (615) 386-8517
NE Tennessee - (865) 588-4618
National or Statewide Accounts
Government
Medicare Service - 1-800-841-7434
Federal Employee Plan - 1-800-572-1003
Dental - 1-800-523-1478
BlueCross 65 & BC 65 Select - 1-800-553-8158
BlueAdvantage - 1-800-841-7434
Security Blue - 1-800-351-9475
BlueCare® Customer Service
Monday - Friday, 8 a.m. - 6 p.m. Eastern Standard Time (EST)
BlueCare
P.O Box 182277
Chattanooga, Tennessee 37422-7277
Provider Only - 1-800-468-9736
Notification or Prior Authorization
1-800-246-1904
1-800-622-8901
1-888-423-0191
Fax - 1-800-292-5311
TennCareSelect
Monday - Friday, 8 a.m. - 6 p.m. Eastern Standard Time (EST)
TennCare Select
P.O. Box 182277
Chattanooga, TN 37422-7277
Providers Only - 1-800-276-1978
Notification or Prior Authorization
1-800-711-4104
Fax - 1-800-292-5311
Cover Tennessee
AccessTN
CoverTN
CoverKids
HealthyTNBabies
© 1998-2012 BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.
