Contact Us

By e-Mail (Secure Form)

Tell us who you are and select a link from the drop-down menu below to get in touch with us via secure e-mail form.

All correspondence is subject to our e-mail policy, our privacy policy and user agreement.

By Mail

Chattanooga:

1 Cameron Hill Circle
Chattanooga, TN 37402

Memphis:

85 North Danny Thomas Boulevard
Memphis, TN 38103-2398

Company Holidays

Our headquarters and call centers will not be operating normally on the following observed holidays:

Jan. 1 New Year's Day
Jan. 21 Martin Luther King, Jr. Day
May 27 Memorial Day
July 4 Independence Day
Sept. 2 Labor Day
Nov. 28 & 29 Thanksgiving and Day After Thanksgiving
Dec. 24 & 25 Christmas Holidays

By Phone

If your question is customer service related, you can call our customer service number: 1-800-565-9140. The hours for customer service are Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.

If you use a text telephone (TTY) or Telebraille (TB) device, you can contact us via a Telecommunications Relay Service through your local telephone carrier or by accessing State specific Relay Services.

Tennessee TTY/TB users can access the Tennessee Relay Service at 1-800-848-0298. Additional details can be found at http://www.tennessee.gov/tra/consumerfiles/relaycenter.html

Headquarters

Chattanooga
General Information - (423) 535-5600
Customer Service - 1-800-565-9140
Memphis
General Information - (901) 544-2111
Customer Service - 1-800-422-2722

Regional Offices

Jackson - (731) 664-4100
Knoxville - (865) 588-4612
Nashville - (615) 386-8517
NE Tennessee - (865) 588-4618

National or Statewide Accounts

Government
Medicare Service - 1-800-841-7434

Federal Employee Plan - 1-800-572-1003

Dental - 1-800-523-1478
BlueCross 65 & BC 65 Select - 1-800-553-8158
BlueAdvantage - 1-800-841-7434
Security Blue - 1-800-351-9475

BlueCare® Customer Service

Monday - Friday, 8 a.m. - 6 p.m. Eastern Standard Time (EST)

BlueCare
P.O Box 182277
Chattanooga, Tennessee 37422-7277

Member - 1-800-468-9698
Provider Only - 1-800-468-9736
Notification or Prior Authorization
1-800-246-1904
1-800-622-8901
1-888-423-0191
Fax - 1-800-292-5311

TennCareSelect

Monday - Friday, 8 a.m. - 6 p.m. Eastern Standard Time (EST)

TennCare Select
P.O. Box 182277
Chattanooga, TN 37422-7277

Member - 1-800-263-5479
Providers Only - 1-800-276-1978
Notification or Prior Authorization
1-800-711-4104
Fax - 1-800-292-5311

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