Contact Us

By e-Mail (Secure Form)

Tell us who you are and select a link from the drop-down menu below to get in touch with us via secure e-mail form.

All correspondence is subject to our e-mail policy, our privacy policy and user agreement.

By Mail

Chattanooga:

1 Cameron Hill Circle
Chattanooga, TN 37402

Memphis:

85 North Danny Thomas Boulevard
Memphis, TN 38103-2398

Company Holidays

Our headquarters and call centers will not be operating normally on the following observed holidays:

Jan. 1  New Year's Day 
Jan. 18 Birthday of Martin Luther King, Jr. 
May 31 Memorial Day
July 5 Independence Day
Sept. 6 Labor Day
Nov. 25, 26 Thanksgiving and Day After Thanksgiving
Dec. 23, 24 Christmas Holidays

Dec. 31 New Year's Eve

 

By Phone

If your question is customer service related, you can call our customer service number: 1-800-565-9140. The hours for customer service are Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.

If you use a text telephone (TTY) or Telebraille (TB) device, you can contact us via a Telecommunications Relay Service through your local telephone carrier or by accessing State specific Relay Services.

Tennessee TTY/TB users can access the Tennessee Relay Service at 1-800-848-0298.  Additional details can be found at http://www.tennessee.gov/tra/consumerfiles/relaycenter.html

Headquarters

Chattanooga
General Information - (423) 535-5600
Customer Service - 1-800-565-9140
Memphis
General Information - (901) 544-2111
Customer Service - 1-800-422-2722
More

Regional Offices

Jackson - (731) 664-4100

Knoxville - (865) 588-4640
Nashville - (615) 386-8517
NE Tennessee - (865) 588-4640

National or Statewide Accounts

Government
Medicare Service - 1-800-841-7434

Federal Employee Plan - 1-800-572-1003

Dental - 1-800-523-1478
BlueCross 65 & BC 65 Select - 1-800-553-8158
BlueAdvantage - 1-800-841-7434
Security Blue - 1-800-351-9475

More

BlueCare® Customer Service

Monday - Friday, 8 a.m. - 6 p.m. Eastern Standard Time (EST)

BlueCare
P.O Box 182277
Chattanooga, Tennessee   37422-7277

Member  - 1-800-468-9698
Provider Only  - 1-800-468-9736
Notification or Prior Authorization
1-800-246-1904
1-800-622-8901
1-888-423-0191
Fax  - 1-800-292-5311
More

TennCareSelect

Monday - Friday, 8 a.m. - 6 p.m. Eastern Standard Time (EST)

TennCare Select
P.O. Box 182277
Chattanooga, TN 37422-7277

Member - 1-800-263-5479 
Providers Only - 1-800-276-1978
Notification or Prior Authorization
1-800-711-4104
Fax - 1-800-292-5311
More

Cover Tennessee

AccessTN

CoverTN

CoverKids

HealthyTNBabies

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Page Modified:June 16, 2010