BlueCare® Customer Service
Monday - Friday, 8 a.m. - 6 p.m. Eastern Standard Time (EST)
Member 1-800-468-9698
Providers Only 1-800-468-9736
Notification or Prior Authorization
1-800-246-1904
1-800-622-8901
1-888-423-0191
Fax 1-800-292-5311
P.O Box 182277
Chattanooga, Tennessee 37422-7277
Health Information Tape Library
1-800-999-1658
24 hours a day, 7 days a week
Rotary phone
1-800-468-9698
Monday - Friday, 5 p.m. - 7 a.m., EST.
anytime weekends and holidays
Bureau of TennCare
Monday - Friday 7 a.m. – 5:30 p.m., EST
1-866-311-4287. In Nashville, call 743-2000 (The Family Assistance Service Center)
The Family Assistance Service Center (Call if you need any help with TennCare)
1-866-311-4287
Doral Dental Monday-Friday, 8 a.m. to 6 p.m. EST
1-888-233-5935
Prescriptions (TennCare Solutions Unit)
1-800-878-3192
Mental health or drug or alcohol treatment (TennCare Partners Advocacy Line)
1-800-758-1638 In Nashville, call 242-7339
Español
1-866-311-4290 In Nashville, call 743-2001
Other health care
1-800-878-3192 Please call your TennCare health plan, then call.
TTY/TDD machine - A TTY machine will answer. Call only if you have a TTY machine
1-800-772-7647
In Nashville, call 313-9240
Other TennCare problems (TennCare Advocacy Line)
1-800-722-7474
Medicare (Tennessee’s State Health Insurance Assistance Program (SHIP))
1-877-801-0044
