Covering most health services that most Tennesseans need. 1st Quarter 2012


In this issue

Helping your employees
understand benefit limits

CoverTN has a $25,000 annual plan payment maximum, as well as limits on particular kinds of services. There are also quarterly prescription drug payment limits.

To help your employees understand the benefit limits, direct them to Attachment C, Schedule of Benefits, in the Member Handbook. The Member Handbook they need can be accessed online click here.

Call Member Services with further questions.

History tells us that most of our members do not reach the annual benefit limits. However, if a member exhausts their benefits, CoverTN coverage is still an advantage. Keeping coverage will allow a member to:

  • Avoid another 12-month waiting period for coverage of a pre-existing condition.
  • Continue getting the contractual discounted rate for services from Network V providers.
  • Continue receiving discounts for brand and generic drugs through a nationwide pharmacy network.


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BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.

Call 1-888-887-3224, toll free, Monday-Friday, 8 a.m. to 6 p.m., ET, if you need help or need to speak with someone in another language. TDD/TTY users should call 1-866-591-2908. These services are free to enrollees. We do not allow unfair treatment in CoverTN. No one is treated in a different way because of race, color, birthplace, religion, language, sex, age, or disability. Do you think you've been treated unfairly? Do you have more questions or need more help? If you think you've been treated unfairly, call the Office of Non-Discrimination for free at 1-855-286-9085.

The information in this newsletter is not meant to take the place of a doctor's advice.

This document has been classified as public information.

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