Covering most health services that most Tennesseans need. 1st Quarter 2012


In this issue

Reminder: Non-Sufficient Funds (NSF) Notices

As a participating CoverTN employer, you are required to fund both your third and your employee's third of the required premium through the bank draft process. The State pays the final third. You must withhold your employee's third through payroll deduction.

  • If CoverTN receives a notice of NSF from your financial institution for a premium payment, we will contact you, the participating employer by phone.
  • After an NSF notice, we must receive and post to your account a cashier's check or certified check to cover the payment by the 25th of the month.
  • If we do not receive and post your premium payment by the 25th of the month, your coverage and subgroup will be terminated.
  • If terminated, you will not be able to reenroll, since new enrollment in CoverTN is closed.
  • Employees will be offered continued individual coverage and billed for the two-thirds portion of the premium payment for the current month due.

As a reminder, payment is due the first day of each month. BlueCross BlueShield of Tennessee drafts from your account the first business day of each month. If you have questions about the NSF process, call CoverTN Member Services.


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BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.

Call 1-888-887-3224, toll free, Monday-Friday, 8 a.m. to 6 p.m., ET, if you need help or need to speak with someone in another language. TDD/TTY users should call 1-866-591-2908. These services are free to enrollees. We do not allow unfair treatment in CoverTN. No one is treated in a different way because of race, color, birthplace, religion, language, sex, age, or disability. Do you think you've been treated unfairly? Do you have more questions or need more help? If you think you've been treated unfairly, call the Office of Non-Discrimination for free at 1-855-286-9085.

The information in this newsletter is not meant to take the place of a doctor's advice.

This document has been classified as public information.

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