A host of programs designed to promote wellness and help prevent serious illness. Health and wellness programs help better engage members in their personal health by providing them with the tools necessary to track their own health statistics and learn how to make healthy lifestyle choices - including proper diet and exercise.

• 24/7 Nurseline (optional for ASO groups) - our 24-hour, toll-free Nurseline is staffed by a team of Registered Nurses (RNs) who help gauge the seriousness of a potential illness or injury so that the most appropriate medical attention can be received in a timely manner.
• Personal Health Manager - enables members to collect all of their personal health information in one convenient Personal Health Record on BCBST.com. There's a Health Risk Assessment that enables members to evaluate their current health condition and lifestyle choices. Plus, members can access educational materials tailored to specific health needs; safely share information with care providers; or consult with a registered nurse securely online. There are also plenty of tools, quizzes and news to help members learn more about health topics.
• Clinical Health Record - members and their doctors can access health records securely online. Access to a complete medical history, including treatments, prescriptions, allergies and immunizations, enables more accurate, appropriate and cost-effective care.
• WalkingWorks - on BCBST.com helps members set goals, track their progress and learn more about the value of staying fit - all in an effort to make exercise a part of everyone's daily routine.
• BluePerks - members can receive discounts of up to 30 percent on certain non-covered services such as Complementary Alternative Medicine, cosmetic surgery, LASIK vision surgery, gym memberships, massages, vitamins and more with their BlueCross membership ID card.
• Consumer Health Tools - Many online tools are currently available on this Web site to help members manage their health plan. They include:
  • i. Find a Doctor - locate network providers in your area using various search criteria.
  • ii. Hospital quality tools - one tool compares hospitals on a national scope and another, developed in conjunction with the Tennessee Hospital Association, for all Tennessee hospitals.
  • iii. Claims and Coverage Lookup - access to your benefits, past claims and 18 months of EOBs.
  • iv. Prescription drug calculators - one provides average drug cost comparisons, the other enables you to get the cost of prescriptions based on your actual benefit plan.
  • v. Treatment Cost Estimator - which shows you how much a particular procedure will cost on average from beginning to end.
  • vi. Treatment Options - information on the value and risk of medical technologies, services and procedures.
  • vii. Hospital Cost Comparison - comparative cost info by search criteria.
  • viii. Personal Health Analysis - an assessment of your good and bad health habits and risks.
  • ix. HSA and HRA Resources - host of information on these financial accounts.