Care when traveling away from home

Whether you're at home in Tennessee, on a business trip to Nebraska, or on vacation in Norway, our plans give you have access to Blue Network providers wherever you go. BlueCard PPO and BlueCard Worldwide are programs that give you access to doctors and hospitals almost everywhere.

More than 95 percent of all U.S. doctors and hospitals participate with BlueCross BlueShield plans. Outside the U.S., you have access to doctors and hospitals in more than 200 countries and territories.

Take your health care benefits with you wherever you go

No matter where you seek care - at home, elsewhere in the U.S., or out of the country -- follow these basic guidelines:

  • Always carry your member ID card and show it each time you request services from a network provider. Your ID card shows any copay amounts, if applicable, and your plan's network.
  • Call 1-800-565-9140 for prior authorization of services if needed. (If you are a new member in a group plan, call the number provided by your employer.) Your Benefits Summary and Evidence of Coverage list the services that must be authorized before they are performed in order for your health plan to cover them.
  • Go directly to the nearest hospital in an emergency. Show your member ID card at an emergency room if you have a health care crisis. Emergency care is covered anytime, anywhere.*
  • Call Customer Service within 24 hours if you are admitted to the hospital. After a prior authorization review, BlueCross will work with your doctor to coordinate your care and make the most of your health care benefits.

* Some exclusions apply.

Find network care in the U.S. - outside Tennessee

To find a BlueCard doctor or hospital in the U.S. (outside of Tennessee and contiguous counties), follow the general guidelines and these additional steps:

  • For non-emergencies, call 1-800-810-BLUE (2583) or use the Find a Doctor tool and follow the steps for Outside Tennessee.
  • Show the provider your member ID card when you arrive.

Find BlueCard Worldwide providers

For care around the world, the steps to follow are a little bit different:

  • Before leaving on a trip, verify your international benefits with BlueCross BlueShield of Tennessee. Coverage may be different outside the U.S.
  • Go directly to the nearest hospital in an emergency.
  • For non-emergencies, call the BlueCard Worldwide Service Center at 1-800-810-BLUE (2583) or collect at 1-804-673-1177, 24 hours a day, seven days a week, for information on doctors, hospitals, and other health care professionals. Calling the service center gives you medical assistance services around the world. An assistance coordinator, along with a medical professional, will help arrange a doctor's appointment or hospitalization, if necessary. You may also find BlueCard Worldwide providers by using the Find a Doctor tool and following the steps for Outside the United States.
  • If you need to be hospitalized,
    • Call BlueCross at 1-800-565-9140 for prior authorization and
    • Call the BlueCard Worldwide Service Center for help arranging hospitalization.
    • In most cases, you should not need to pay upfront for inpatient care at participating hospitals except for the usual out-of-pocket expenses. The hospital should submit your claim on your behalf.
    • You will need to pay upfront for care from a doctor and from a non-participating hospital.
  • Then complete an international claim form and send it with any bills to the BlueCard Worldwide Service Center (the address is on the form). The claim form can be downloaded or printed from this Web site.

Page Modified:May 18, 2012