Eastgate Hard Drive Theft

Eastgate Hard Drive Theft

Last Updated Nov. 3, 2010

As of Oct. 29, 2010, the review, audit and notification process is complete.  1,023,209 current and former BlueCross BlueShield of Tennessee members[i] have been identified and received notification indicating that their personal information was included on the stolen hard drives.

The 247,755 members in the Tier 3 category – confirmed as having their name, address, BlueCross member ID number, diagnosis, Social Security number and/or date of birth included in the stolen hard drives – have been sent a notification detailing the services available to them.   Of the 321,752 current and former members identified in the Tier 2 category (name, address, BlueCross member ID number, date of birth and/or diagnosis), 147,045 subscribers[ii] have been identified as requiring a notification letter be sent with details of the hard drive theft and remediation services offered to them and their family members.  And, 453,702 current and former members identified in the Tier 1 category – confirmed as having their name, address, BlueCross member ID number and/or date of birth – have received notification letters.

26,949 BlueCross BlueShield of Tennessee members have contacted Equifax to initiate the free 3-in-1 credit monitoring service offered to those members in the Tier 3 category.  Another 3,481 BlueCross BlueShield of Tennessee members have initiated the LifeLock® services available to minors in the Tier 3 category. And, a total of 1,010,329 BlueCross BlueShield of Tennessee members have been enrolled in the Kroll ID Theft Smart program.  As of Oct. 29, 2010, there has been no documented incident of identity theft or credit fraud of BlueCross BlueShield of Tennessee members as a result of this incident.

Below is a representation of total BlueCross BlueShield of Tennessee members identified and notifications sent through Oct. 29, 2010, including the free remediation services to mitigate the potential for misuse of information. 


Risk Level

Description of recording data

# Identified through 10/29/10

# Notified by mail since 12/7/09

Remediation Offered

Tier 3

Member’s name, social security number, date of birth and address

247,755

247,755

  • Free credit monitoring for one year provided by Credit Watch Gold with 3-in-1 Monitoring by Equifax Personal Solutions, www.myservices.equifax.com/tri 
  • Free identity monitoring through LifeLock Identity Alert™*
  • Kroll ID TheftSmart program free for one year with:
    • Access to Kroll’s Solution Support Center 
    • Enhanced Identity Theft Consultation and Restoration 
    • Enhanced Identity Theft Consultation and Restoration

100%

Complete

On Data

Matching

Tier 2

Member’s name, address and/or date of birth and diagnostic information

321,752**

147,045**

  • Kroll ID TheftSmart program free for one year with:
    • Access to Kroll’s Solution Support Center 
    • Enhanced Identity Theft Consultation and Restoration 
    • Enhanced Identity Theft Consultation and Restoration

100%

Complete

On Data

Matching

Tier 1

Member’s name, address and/or date of birth

453,702

453,702

  • Kroll ID TheftSmart program free for one year with:
    • Access to Kroll’s Solution Support Center 
    • Enhanced Identity Theft Consultation and Restoration 
    • Enhanced Identity Theft Consultation and Restoration

100%

Complete

On Data

Matching

 

* For BlueCross members identified as minors

** The number of members identified and notified in the Tier 2 category is different due to the decision BlueCross made to offer remediation services to all family members associated with the specific subscriber ID number identified during the data audit process

At-risk members are strongly encouraged by BlueCross BlueShield of Tennessee to take full advantage of the pre-paid protection services offered in their notification letter.

Click here for FAQs

See the right-hand column for previous Eastgate Hard Drive Theft updates

Members who have questions or want more information should call the BlueCross Eastgate Response Customer Call Center at 1-888-422-2786, 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday.  Members can also email questions to Privacy_Questions_GM@bcbst.com

[i] A member refers to anyone who is covered by a plan underwritten or administered by BlueCross BlueShield of Tennessee.

[ii] A subscriber refers to an individual who is part of a group plan underwritten or administered by BlueCross BlueShield of Tennessee. Subscribers may have individual, spouse or family coverage. Spouses and family are considered BlueCross BlueShield of Tennessee members but not subscribers.

Page Modified:May 18, 2012