Eastgate Hard Drive Theft
Last Updated January 26, 2010
During the past two weeks, significant progress has been made in BlueCross BlueShield of Tennessee’s continuing auditing, identifying and notification efforts of members affected by the Eastgate hard drive theft.
As of January 19, 2010, 220,000 current and former members have been identified and 211,253 notifications have been sent to members indicating that their personal information was included on the stolen hard drives and have been offered remediation services, including credit monitoring and identity theft protection. These members, which fall in the Tier 3 category, have been confirmed as having their name, address, BlueCross member ID number, diagnosis, Social Security number and/or date of birth included in the stolen hard drives. Additionally, minors whose personal information has been identified in the Tier 3 category have begun to receive letters offering LifeLock® identity services.
BlueCross has confirmed that 20,940 members have contacted Equifax to initiate the free 3-in-1 credit monitoring service offered to those members in the Tier 3 category. Also, two members have contacted Kroll regarding activation of its Enhanced Identity Theft Consultation and Restoration services. However, as of January 19, 2010, there has been no documented incident of identity theft or credit fraud of BlueCross members as a result of this incident.
Beginning in early February, members falling in the Tier 2 category of personal information (name, address, BlueCross member ID number and diagnosis) will begin to receive their notifications with details of the hard drive theft and remediation services offered to them.
Below is a representation of total members identified and notifications sent as of January 19, 2010, including the free remediation services to mitigate the potential for misuse of information.
Risk Level |
Description of recording data |
# Identified through 1/19/10 |
# Notified by mail since 12/7/09 |
Remediation Offered |
Tier 3 |
Member’s name, social security number, date of birth and address |
220,000 |
211,253 |
|
92% Complete On Data Matching |
||||
Tier 2 |
Member’s name, address and/or date of birth and diagnostic information |
In process |
|
|
0% Complete On Data Matching |
||||
Tier 1 |
Member’s name, address and/or date of birth |
In process |
|
|
0% Complete On Data Matching |
* For BlueCross members identified as minors
Members who have questions or want more information should call the BlueCross Eastgate Response Customer Call Center at 1-888-422-2786 or can email Privacy_Questions_GM@bcbst.com. Recommendations to protect against identity theft are available at www.ftc.gov.
At-risk members are strongly encouraged by BlueCross to take full advantage of the pre-paid protection services offered in their notification letter.
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