Eastgate Hard Drive Theft

Eastgate Hard Drive Theft

Last Updated April 6, 2010

As of April 2, 2010, a total 998,422 current and former members[i] have been identified and 550,873 notifications have been sent to members indicating that their personal information was included on the stolen hard drives.  The total number of members includes an additional 447,549 current and former members recently identified in the Tier 1 category.

The 238,589 members in the Tier 3 category – confirmed as having their name, address, BlueCross member ID number, diagnosis, Social Security number and/or date of birth included in the stolen hard drives – have been sent a notification detailing the services available to them through BlueCross.   Of the 312,284 current and former members identified in the Tier 2 category (name, address, BlueCross member ID number, date of birth and/or diagnosis), 146,612 subscribers[ii] have been identified as requiring a notification letter be sent with details of the hard drive theft and remediation services offered to them and their family members through BlueCross.  And, the 447,549 current and former members identified in the Tier 1 category – confirmed as having their name, address, BlueCross member ID number and/or date of birth – will begin receiving their notification letters beginning the week of April 5, 2010.

BlueCross has confirmed that 24,780 members have contacted Equifax to initiate the free 3-in-1 credit monitoring service offered to those members in the Tier 3 category.  Another 2,512 members have initiated the LifeLock® services available to minors in the Tier 3 category. And, a total of 998,422 members have been enrolled in the Kroll ID Theft Smart program.  As of April 2, 2010, there has been no documented incident of identity theft or credit fraud of BlueCross members as a result of this incident.

Below is a representation of total members identified and notifications sent through April 2, 2010, including the free remediation services to mitigate the potential for misuse of information. 

Risk Level

Description of recording data

# Identified through 4/2/10

# Notified by mail since 12/7/09

Remediation Offered

Tier 3

Member’s name, social security number, date of birth and address

238,589

238,589

  • Free credit monitoring for one year provided by Credit Watch Gold with 3-in-1 Monitoring by Equifax Personal Solutions, www.myservices.equifax.com/tri 
  • Free identity monitoring through LifeLock Identity Alert™*
  • Kroll ID TheftSmart program free for one year with:
    • Access to Kroll’s Solution Support Center 
    • Enhanced Identity Theft Consultation and Restoration 
    • Enhanced Identity Theft Consultation and Restoration

100%

Complete

On Data

Matching

Tier 2

Member’s name, address and/or date of birth and diagnostic information

312,284**

146,612**

  • Kroll ID TheftSmart program free for one year with:
    • Access to Kroll’s Solution Support Center 
    • Enhanced Identity Theft Consultation and Restoration 
    • Enhanced Identity Theft Consultation and Restoration

98%

Complete

On Data

Matching

Tier 1

Member’s name, address and/or date of birth

447,549

 

  • Kroll ID TheftSmart program free for one year with:
    • Access to Kroll’s Solution Support Center 
    • Enhanced Identity Theft Consultation and Restoration 
    • Enhanced Identity Theft Consultation and Restoration

90%

Complete

On Data

Matching

* For BlueCross members identified as minors

** The number of members identified and notified in the Tier 2 category is different due to the decision BlueCross made to offer remediation services to all family members associated with the specific subscriber ID number identified during the data audit process

As previously mentioned, BlueCross has reached agreements with Equifax and LifeLock to offer its credit monitoring and identity protection services to BlueCross members in all three tiers. 

Equifax will provide its 3-in-1 credit monitoring services to Tier 1 and Tier 2 members at a 40% discount off its retail price.  This same discount will be offered to Tier 3 members that have already initiated the Equifax service and want to renew when their current 12-month coverage expires.  BlueCross members can pay for this service either on a monthly basis or an annual subscription.

LifeLock will also offer identity protection services to BlueCross members (Tier 1, Tier 2 and Tier 3).  For affected minors in the Tier 1 and Tier 2 categories, LifeLock will provide its identity protection services at a 30% discount off its retail price.  This same discount is available to Tier 3 minors that have already activated the LifeLock service when their current subscription ends.  And, for adults in the Tier 1, Tier 2 and Tier 3 categories, LifeLock’s services will offered at a 30% discount off its retail price. BlueCross members can pay for this service either on a monthly basis or an annual subscription.

Any member that is interested in taking advantage of this special arrangement should contact the BlueCross BlueShield of Tennessee Privacy Office by calling 1-888-422-2786 or through email at Privacy_Questions_GM@bcbst.com.

Members who have questions or want more information should call the BlueCross Eastgate Response Customer Call Center at 1-888-422-2786 or can email Privacy_Questions_GM@bcbst.com.  Recommendations to protect against identity theft are available at www.ftc.gov.

At-risk members are strongly encouraged by BlueCross to take full advantage of the pre-paid protection services offered in their notification letter.

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See the column on the right for previous Eastgate Hard Drive Theft updates

Eastgate Remediation Activities


[i] A member refers to anyone who is covered by a plan underwritten or administered by BlueCross.

[ii] A subscriber refers to an individual who is part of a group plan underwritten or administered by BlueCross. Subscribers may have individual, spouse or family coverage. Spouses and family are considered BlueCross members but not subscribers.

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Page Modified:May 18, 2012