BlueCross BlueShield of Tennessee contracts with Magellan Health Services to provide behavioral health services to meet the treatment needs of plan members.

What does Magellan do?

• Issues authorizations for all inpatient levels of care. Some members' plans may require authorizations for outpatient care.
• Processes clinical appeals
• Provides behavioral care management

What does BlueCross BlueShield of Tennessee do?

• Processes behavioral health claims
• Handles member grievances
• Answers member service questions about benefits and eligibility

What is MyMagellan?

The MyMagellan website is developed specifically for BlueCross BlueShield of Tennessee  behavioral health members. It provides valuable health and wellness information as well as tools and resources to help with life’s challenges and opportunities.

What are some topics on MyMagellan?

• How to prepare for your behavioral health appointment
• The kinds of provider specialty types available to you
• Information on child care, stress, depression, elder care and much more
• How medical and behavioral health issues are coordinated
• A library and resources section

Who's eligible?

You can access this website if you have behavioral health benefits through BlueCross BlueShield of Tennessee. Enter the behavioral health phone number on the back of your member ID card in the Member Sign In, user name box. You can explore most areas of the site as an unregistered member, or you can set a password to fully access all areas of the site. For your protection, behavioral health member-specific information must comply with confidentiality compliance laws.

More information

To access MyMagellan, click on link below.

When you click on the link to MyMagellan, please be aware that you are leaving the BlueCross BlueShield of Tennessee site and entering Magellan's site, which is governed by Magellan Health Services' privacy policy. Magellan agrees to notify you of what personally identifiable information is collected from you through the website, the organization collecting the information, how the information is used and with whom it is shared. They will also inform you of your choices about collection, use and distribution of the information; security procedures in place to protect the loss, misuse or alteration of your information; and how you can correct any inaccuracies in the information. For more information, see the Magellan Privacy Statement .

Go to MyMagellan