Covering most health services that most Tennesseans need.

Third Quarter 2011

In this issue

How Can CoverTN Help You?

Most frequently dialed numbers

At BlueCross BlueShield of Tennessee

Regular business hours at BlueCross are from 8 a.m. to 6 p.m. ET, Monday through Friday.

Member Services 1-888-887-3224
TDD/TTY (for the hearing impaired) 1-866-591-2908
24/7 Nurseline* 1-866-904-7477
Health Information Library* 1-800-999-1658
Drug Benefits Appeal 1-888-343-4232 (fax number)
CaringStart Maternity Program (for CoverTN members with HealthyTNBabies maternity coverage) 1-888-416-3025

At the State of Tennessee

Regular business hours are from 8 a.m. to 5 p.m. CT, Monday through Friday.


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BlueCross BlueShield of Tennessee underwrites and administers CoverTN.
*Nurseline and Health Information Library are independent companies or services of independent companies serving CoverTN members.
The information provided is intended to be informative and educational and is not a replacement for professional medical evaluation, advice, diagnostic or treatment by a health care professional.
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