Covering most health services that most Tennesseans need. 3rd Quarter 2012


In this issue

Safety and Quality of Care and Service

The safety, quality of care and service that your employee receives as a CoverTN member is important to you – and to us. That’s why BlueCross BlueShield of Tennessee (BCBST) has a Quality Improvement Program (QIP) that is evaluated each year for:

  • quality of care and services our members receive
  • appropriateness of care our members receive, and
  • access to providers

A few well-known outside quality groups have recognized BCBST’s QIP among the top of its class:

  • “Excellent” rating and full accreditation – National Committee for Quality Assurance (NCQA).
  • Full accreditation for Case Management and Consumer Education and Support programs – Utilization Review Accreditation Commission (URAQ).

Want to find out more about QIP?

Send requests to:
BlueCross BlueShield of Tennessee
Attn: Quality Management CH2.4
1 Cameron Hill Circle
Chattanooga, TN 37402


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BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.

Do you need help in these languages: arabic symbol(Arabic); Bosanski (Bosnian); Kurdish-B (Kurdish-Badinani); Kurdish-S (Kurdish- Sorani); (Somali); Español (Spanish); Nguoi Việt (Vietnamese)? CoverTN language and member services are free at 1-888-887-3224, Monday-Friday, 8 a.m. to 6 p.m. ET. For TDD/ TTY help call 1-866-591-2908. Federal and State laws protect your rights. They do not allow anyone to be treated in a different way because of: race, language, sex, age, color, birthplace, or disability. Need help? Call the Office of Non-Discrimination Compliance for free at 1-855-286-9085 or TTY: (877) 779-3103. BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association

The information in this newsletter is not meant to take the place of a doctor's advice.

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