Covering most health services that most Tennesseans need. 1st Quarter 2013


In this issue

New Prescription Drug Partnership with Express Scripts®

Your employees’ prescription drug benefit is now being managed for BlueCross BlueShield of Tennessee by Express Scripts. 

Your employees should show their CoverTN Member ID Card when they fill prescriptions. A new card was sent to all members in late December/early January. Members with questions about their ID card should call Member Services at 1-888-887-3224, toll-free, M-F, 8 a.m. to 6 p.m., Eastern Time.

Express Scripts offers many options to save your employees time and money, including Mail Order. Direct your employees to check our website at and look under the Member section for Tools and Forms and the Medco® Pharmacy Mail Order Form.

Questions about the prescription drug benefit should go to Member Services, 1-888-887-3224.


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Do you need help in these languages: arabic symbol(Arabic); Bosanski (Bosnian); Kurdish-B (Kurdish-Badinani); Kurdish-S (Kurdish- Sorani); Soomaali (Somali); Español (Spanish); Nguoi Việt (Vietnamese)? CoverTN language and member services are free at 1-888-887-3224, Monday-Friday, 8 a.m. to 6 p.m. ET. For TDD/ TTY help call 1-866-591-2908. Federal and State laws protect your rights. They do not allow anyone to be treated in a different way because of: race, language, sex, age, color, birthplace, or disability. Need help? Call the Office of Non-Discrimination Compliance for free at 1-855-286-9085 or TTY: (877) 779-3103. BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association

The information in this newsletter is not meant to take the place of a doctor's advice.

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