Covering most health services that most Tennesseans need. 1st Quarter 2013


In this issue

New process to find providers on

Our website is the quickest way for your employees to find information on network providers. Recent upgrades have made the process easier. Employees should:

  • Have their ID card handy.
  • Go to
  • Locate Find a Doctor on the opening page. Click on Begin Your Search.
  • Update current location by Zip Code or City and State. Enter location before doing anything else.
  • Click on the category needed, such as Doctor/Medical Professional, Hospital/Facility, Pharmacy or Other Services.
  • Follow the instructions to select exactly what is needed, such as find a provider by name, network and specialty or even compare providers.
  • Enter City and State or Zip code. Employee should select how many miles they would be willing to travel to find the kind of provider needed.
  • Enter information from ID card. If the ID card isn’t available, check the box and select network, identified online as CVTN/Network V.
  • Select Get Results. A list will be displayed. Not all specialists are near every location, so the employee may have to go back and expand the number of miles they are willing to travel in order to find the type of provider needed.

For additional provider search functions, employees can register for BlueAccessSM, the secure area of BlueAccess lets members view information like provider cost and quality in a secure environment but with online speed and convenience.  Members can Login or register for BlueAccess at

For answers about anything not found on or to receive additional help in finding a provider, please call Member Services at 1-888-887-3224.


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Do you need help in these languages: arabic symbol(Arabic); Bosanski (Bosnian); Kurdish-B (Kurdish-Badinani); Kurdish-S (Kurdish- Sorani); Soomaali (Somali); Español (Spanish); Nguoi Việt (Vietnamese)? CoverTN language and member services are free at 1-888-887-3224, Monday-Friday, 8 a.m. to 6 p.m. ET. For TDD/ TTY help call 1-866-591-2908. Federal and State laws protect your rights. They do not allow anyone to be treated in a different way because of: race, language, sex, age, color, birthplace, or disability. Need help? Call the Office of Non-Discrimination Compliance for free at 1-855-286-9085 or TTY: (877) 779-3103. BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association

The information in this newsletter is not meant to take the place of a doctor's advice.

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