Covering most health services that most Tennesseans need. 1st Quarter 2013


In this issue

Review your Monthly Statement of Account

Review your Monthly Statement of Account from CoverTN for accuracy and make changes in a timely manner.

Besides the Due Date, items important to review include:

  • Billing address and Recipient. Is this your current address? Is the Recipient the name of the person responsible (group contact) for submitting changes and adjusting the statement?
  • Current member details. This lists each member, his/her identification number, type of coverage, plan ID and premium amount. Is there someone who is no longer employed by your company? Are there new employees that need to apply? Contact CoverTN.
  • Bank account numbers. Check to make sure CoverTN is drafting the correct subgroup bank account. 

If changes need to be made in any of these items, contact CoverTN Member Services at 1-888-887-3224.

For more information about your Monthly Statement of Account, consult your Business Owner’s Reference Manual online.


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Do you need help in these languages: arabic symbol(Arabic); Bosanski (Bosnian); Kurdish-B (Kurdish-Badinani); Kurdish-S (Kurdish- Sorani); Soomaali (Somali); Español (Spanish); Nguoi Việt (Vietnamese)? CoverTN language and member services are free at 1-888-887-3224, Monday-Friday, 8 a.m. to 6 p.m. ET. For TDD/ TTY help call 1-866-591-2908. Federal and State laws protect your rights. They do not allow anyone to be treated in a different way because of: race, language, sex, age, color, birthplace, or disability. Need help? Call the Office of Non-Discrimination Compliance for free at 1-855-286-9085 or TTY: (877) 779-3103. BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association

The information in this newsletter is not meant to take the place of a doctor's advice.

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