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Covering most health services that most Tennesseans need. 1st Quarter 2013


In this issue

New Prescription Drug Partnership with Express Scripts®

Your employees’ prescription drug benefit is now being managed for BlueCross BlueShield of Tennessee by Express Scripts. 

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New process to find providers on bcbst.com

Our website is the quickest way for your employees to find information on network providers. Recent upgrades have made the process easier. Employees should:

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Coverage for new hires and changes in coverage of spouses

New hires:

Have a new employee? Make sure he or she doesn’t miss the window of opportunity to apply for CoverTN coverage.

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Does your enrolled employee need maternity coverage?

Maternity benefits are not included as a benefit under CoverTN. Members who become pregnant should take the following steps:

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Non-Sufficient Funds Notices

As a participating CoverTN employer, you are required to fund both your third and your employee’s third of the required premium through the bank draft process. The State pays the final third. You must withhold your employee’s third through payroll deduction.

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Review your Monthly Statement of Account

Review your Monthly Statement of Account from CoverTN for accuracy and make changes in a timely manner.

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Heart health-high blood pressure

Reminding your employees of ways to stay healthy benefits them and you. In recognition of heart month, pass along this information:

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Helping your employees understand benefit limits

It’s important that your enrolled employees remember the rules and limits of their CoverTN health plan. The chart below highlights some of them. For a complete listing, members should review their Schedule of Benefits which is Attachment C of their Member Handbook. They can also find this information at bcbst.com. Go to the Plan Options tab at the top of the page and choose Cover Tennessee from the drop-down menu. Or, they may call Member Services toll-free at 1-888-877-3224 (TDD/TTY 1-866-591-2908) for details.

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Do you need help in these languages: arabic symbol(Arabic); Bosanski (Bosnian); Kurdish-B (Kurdish-Badinani); Kurdish-S (Kurdish- Sorani); Soomaali (Somali); Español (Spanish); Nguoi Việt (Vietnamese)? CoverTN language and member services are free at 1-888-887-3224, Monday-Friday, 8 a.m. to 6 p.m. ET. For TDD/ TTY help call 1-866-591-2908. Federal and State laws protect your rights. They do not allow anyone to be treated in a different way because of: race, language, sex, age, color, birthplace, or disability. Need help? Call the Office of Non-Discrimination Compliance for free at 1-855-286-9085 or TTY: (877) 779-3103. BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association

The information in this newsletter is not meant to take the place of a doctor's advice.

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