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Covering most health services that most Tennesseans need. 2nd Quarter 2013


In this issue
  information protection

Protecting personal information

Protecting your employees’ privacy is important to CoverTN. We allow access to our subscriber’s information when we perform the following tasks:

  • Process a claim
  • Make changes to a claim
  • Talk with your employees or their doctors
  • Review due to the threat of fraud
  • Criminal activity has occurred

CoverTN has safeguards in place to follow State and Federal regulations. By complying with Federal regulations we are able to protect your employees’ non-public personal information.

If you or your employees have any questions about the privacy of medical information, contact:

The Privacy Office

BlueCross BlueShield of Tennessee, Inc.

1 Cameron Hill Circle

Chattanooga, TN 37402

(888) 455-3824

(423) 535-1976 FAX



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Do you need help in these languages: arabic symbol(Arabic); Bosanski (Bosnian); Kurdish-B (Kurdish-Badinani); Kurdish-S (Kurdish- Sorani); Soomaali (Somali); Español (Spanish); Nguoi Việt (Vietnamese)? CoverTN language and member services are free at 1-888-887-3224, Monday-Friday, 8 a.m. to 6 p.m. ET. For TDD/ TTY help call 1-866-591-2908. Federal and State laws protect your rights. They do not allow anyone to be treated in a different way because of: race, language, sex, age, color, birthplace, or disability. Need help? Call the Office of Non-Discrimination Compliance for free at 1-855-286-9085 or TTY: (877) 779-3103. BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association

The information in this newsletter is not meant to take the place of a doctor's advice.

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