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Covering most health services that most Tennesseans need. 2nd Quarter 2013


In this issue

CoverTN rights and responsibilities: What your employee should know

CoverTN knows it is important for your employees to understand how their health plan works. As plan members, they have the right to:

  • Be treated with respect
  • Choose their doctor
  • Contact CoverTN with any questions about their care
  • Talk with their doctor about their treatment
  • Voice a complaint about their care

CoverTN and your employees’ doctors will work together to provide treatment. In order to provide the best treatment, CoverTN needs your employees to do the following:

  • Be honest about their health condition
  • Follow plans for care from their doctor
  • Take their medicine as it is prescribed
  • Use the hospital emergency rooms only for emergencies
  • Read the booklets and papers from their doctor

If your employee wants to read more about their rights and responsibilities as a CoverTN member, you can direct them to their member handbook. Handbooks are available online at bcbst.com


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Do you need help in these languages: arabic symbol(Arabic); Bosanski (Bosnian); Kurdish-B (Kurdish-Badinani); Kurdish-S (Kurdish- Sorani); Soomaali (Somali); Español (Spanish); Nguoi Việt (Vietnamese)? CoverTN language and member services are free at 1-888-887-3224, Monday-Friday, 8 a.m. to 6 p.m. ET. For TDD/ TTY help call 1-866-591-2908. Federal and State laws protect your rights. They do not allow anyone to be treated in a different way because of: race, language, sex, age, color, birthplace, or disability. Need help? Call the Office of Non-Discrimination Compliance for free at 1-855-286-9085 or TTY: (877) 779-3103. BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association

The information in this newsletter is not meant to take the place of a doctor's advice.

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