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Covering health services that most Tennesseans need. 4th Quarter 2013


In this issue
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Law Forbids Unfair Treatment

Please share with your employees:

State and federal laws do not allow unfair treatment in CoverTN. No one is treated in a different way because of race, beliefs, language, birthplace, disability, religion, sex, color or age.

You have the right to file a complaint if you think you are not getting fair treatment. By law, no one can get back at you for filing a complaint.

To complain about:

  • Health care, call1-888-887-3224 /1-855-286-9085
  • Mental health care, call 1-888-887-3224/1-855-286-9085

La Ley Prohíbe el Tratamiento Injusto

Las leyes estatales y federales no permiten el trato injusto en CoverTN. Nadie recibe un trato diferente debido a su raza, creencias, idioma, lugar de nacimiento, discapacidad, religión, sexo, color de la piel o edad.

Usted tiene el derecho de presentar una queja si piensa que no ha sido tratado de manera imparcial. Por ley, nadie se puede vengar porque usted reclame.

Para quejarse acerca de la:

  • Atención médica, llame al 1-888-887-3224 /1-855-286-9085
  • Atención de salud mental, llame al 1-888-887-3224/1-855-286-9085

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Do you need help in these languages: arabic symbol(Arabic); Bosanski (Bosnian); Kurdish-B (Kurdish-Badinani); Kurdish-S (Kurdish- Sorani); Soomaali (Somali); Español (Spanish); Nguoi Việt (Vietnamese)? CoverTN language and member services are free at 1-888-887-3224, Monday-Friday, 8 a.m. to 6 p.m. ET. For TDD/ TTY help call 1-866-591-2908. Federal and State laws protect your rights. They do not allow anyone to be treated in a different way because of: race, language, sex, age, color, birthplace, or disability. Need help? Call the Office of Non-Discrimination Compliance for free at 1-855-286-9085. For TTY dial 711 and ask for 855-286-9085. BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association

The information in this newsletter is not meant to take the place of a doctor's advice.

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