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Go Green – Get BlueReview Electronically
Just as there are simple things you can do each day to improve your health, there are simple things each of us can do to help improve the health of our planet.

In that spirit, BlueCross BlueShield of Tennessee is making more services available to you online and through e-mail, including BlueReview.

Log in to BlueAccess today and register to receive BlueReview and other communications from BlueCross BlueShield of Tennessee electronically.

Know How Much You Owe at the Doctor’s Office
Depending on your plan, different types of health care services only require a copay. However, some plans require a greater share of the cost up-front for office visits or outpatient procedures until you meet your plan’s deductible.

When your plan or your doctor requires you to pay up-front for services, ask about Real-Time Claims Adjudication – a tool your doctor’s office can use to find the exact amount of money you need to pay based on your benefits, how much you’ve paid toward your deductible, and whether you’ve met your out-of-pocket maximum.

Improving the Quality of Care and Services
The safety and quality of care and service you receive is important. BlueCross BlueShield of Tennessee’s Quality Improvement Program is evaluated every year for:

  • Quality of the care and services you and your family receive
  • Appropriateness of care you receive
  • Access to providers

BlueCross BlueShield of Tennessee’s Quality Improvement Program is recognized by national quality assurance groups such as URAC. Learn more about BlueCross BlueShield of Tennessee’s Quality Improvement Program by calling (423) 535-6221, Monday-Friday, 8 a.m. – 5 p.m. ET.

How Your Personal Information is Kept Private
Want to know how BlueCross BlueShield of Tennessee keeps your non-public personal information private? Check out the company’s Notice of Privacy Practices at www.bcbst.com/about/legal/hipaa/HIPAA_privacy/ or call the Privacy Office at 1-888-455-3824.

Know Your Member Rights:
Independent Reviews of Medical Necessity Decisions

As a BlueCross BlueShield of Tennessee member, you have the right to request a review by an independent, third party of medical necessity decisions. You can learn more about how your specific benefit plan handles requests for independent reviews in your benefit materials or Evidence of Coverage.

 

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BlueReview, the newsletter for commercial group subscribers, is produced to keep members informed of benefits changes, products and services and other health care and wellness news.

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Our mailing address is:
801 Pine Street | Chattanooga, TN 37402

Our telephone:
1-800-565-9140

Copyright (C) 2008 BlueCross BlueShield of Tennessee, Inc. All rights reserved.