The Personal Touch
We want to be sure we're reaching out to you in ways that are convenient for you. Beginning later this year, BlueCross BlueShield of Tennessee will enhance BlueAccess so we can learn more about how you prefer to get various updates
from us.
Features coming soon:
- Preferred Method of Contact – What is your preferred method of contact? Email, telephone or U.S. mail? Although some communications may not be available through your preferred method of contact, we will do our best to contact you in the manner of your choice.
- Contact Preference Time – When necessary for us to reach you by phone, we would like to try to contact you at your convenience, morning, afternoon or evening.
- Preferred Language – BlueCross realizes Tennesseans represent an increasingly diverse population of ethnicities. We would like to know what language you speak at home.
If you currently do not have a BlueAccess account, go to www.bcbst.com and register. Here you can access your benefits and claim information, along with many health tools. If you need help, contact our Customer Service department at 1-800-565-9140 or visit www.bcbst.com/contact-us.