Improving the Quality of Care and Services

Your safety, quality of care, and the services you receive as a BlueCross BlueShield of Tennessee member is important to you – and to us. That's why we have a Quality Improvement Program that is evaluated each year for:

• Quality of care and services

• Appropriateness of care

• Access to providers

Our program is nationally recognized by two external accrediting bodies, URAC and the National Committee for Quality Assurance (NCQA). For more details about our Quality Improvement Program, please send requests to: BlueCross BlueShield of Tennessee, Attn: Quality Management 2.3, 1 Cameron Hill Circle, Chattanooga, TN 37402.