Behavioral Health Services

Behavioral Health Services

BlueCross BlueShield of Tennessee contracts with Magellan Behavioral Health, Inc. (Magellan) to provide certain contracting and utilization management/case management services. Together we support providers in meeting the behavioral health needs of members as follows:

BlueCross BlueShield of Tennessee:

  • Processes all behavioral health claims
  • Handles all standard member grievances concerning behavioral health
  • Answers customer service questions
  • Provides online access to behavioral health claims and eligibility
  • Provides oversight of Magellan for Credentialing and Network Management, Utilization Review and Case Management, and Quality Improvement.


  • Contracts and credentials behavioral health providers
  • Handles all expedited member grievances concerning behavioral health
  • Serves as provider relations representative for contracted providers by educating and assisting providers with contracting, reimbursement, and other issues
  • Issues authorizations for inpatient levels of care, and outpatient care, if required by the member’s plan
  • Processes provider's clinical appeals
  • Provides Intensive Case Management when appropriate

Contact Page

Questions on benefits? Need to authorize an admission? The Contact Page provides the numbers you need for everything from claims status to joining a network.

Linking to Magellan

Visit the Provider section of Magellan’s Web site with an easy link from our page.
Plenty of clinical and administrative tools await you on the Magellan site. You may also want to look at the latest information about the Mental Health Parity and Addiction Equity Act of 2008.

Practice Management Tools

Click here to access information to assist in your practice. Includes guidelines on treatment record documentation, psychotherapy notes and the authorization to use and disclose information form.

Online Services

Both BlueCross BlueShield of Tennessee and Magellan now offer user-friendly online services. Need to check claim status? Or submit a treatment request via the internet? Find out how to streamline your processes with these services.

Provider Types and Requirements

See what types of providers make up our Behavioral Health networks and the requirements of each.

Billing Information PDF

Take a look at institutional billing guidelines and information on ICD-9 codes.

Frequently Asked Questions

Scan the FAQs for the most commonly asked questions on behavioral health. Answers listed here may save you a phone call.

Code Changes Effective 1/1/13