CHOICES
CHOICES was designed to provide streamlined, timely access to LTC services, expand access to and utilization of cost-effective HCBS alternatives to nursing facility care, serve more people with existing LTC funds, increase HCBS options, improve coordination of all Medicaid services, and rebalance LTC spending. CHOICES promotes quality and cost-effective coordination of care for CHOICES Members with chronic, complex, and complicated health care, social service, and custodial needs. Care coordination involves the systematic process of assessment, planning, coordinating, implementing, and the evaluation of care received through a fully integrated physical, behavioral health, and LTC/HCBS program to ensure the care needs of the Member is met.
If you have additional questions about CHOICES, please call 1-800-782-2433, Monday through Friday from 8 a.m. to 6 p.m.
Please use the Critical Incident form attached here to document all incidents regarding the following situations. Critical incidents must be reported verbally to 1-888-747-8955, and in writing within 24 hours to Fax # (615) 565-1923.
- Abuse and neglect/ suspected abuse and neglect
- Medication errors
- Severe injury sustained
- Sexual abuse/suspected sexual abuse
- Suspected physical or mental abuse
- Theft or financial exploitation
- Unexpected death
Forms
- AUTHS FOR RESPITE AND PEST
- Best Practices BidderTool
- BidderTool
- DV194
- Important Phone Numbers for VSHP CHOICES
- medappeal
- MHM Bid Request Form - Approved
- Minor Home Mods Assessment-Inspection Only Request Form FINAL APPROVED
- Minor Home Mods Bid Request Form FINAL APPROVED
- Physician Discontinuation of Services Form
- UB04Claim Form
CHOICES Provider Training
- November 2012 Provider Critical Incident Training
- April 2012 Member Preferred Scheduling Presentation
- July 2011 Webinar Presentation
- August 2011 Webinar Presentation
- September 2011 Town Hall Presentation
- CHOICES Frequently Asked Questions
- Long-Term Care Provider Orientation
- Nursing Facilities
- Home and Community Based Services
- Retro Authorization Process Tool
- CHOICES Web Portal Tutorial
- CHOICES Referral Process
September Webinar for EVV Providers
- Adult Day Care Instructions-VSHP
- Auths for Respite and Pest
- EVV Providers
- Important Phone Numbers for VSHP CHOICES
- Sandata Job Aide - Retro Authorizations
- TennCare Statuses
VSHP CHOICES Webinar for Non-EVV Providers
- Non-EVV Sept 2010
- Auths for Respite and Pest
- Minor Home Modification Interim Process
- Important Phone Numbers for VSHP CHOICES
- UB04_10-23-06_B
October Webinar for EVV Providers
- Agenda - Oct 2010 Webinars
- Auths for Respite and Pest
- Auths Not Matching Schedule
- Late and Missed Visit Handling
- Sandata Job Aide Retro Authorizations
- UB 04 Claim Form
October Webinar for Non-EVV Providers
November Webinar for EVV Providers
- Agenda
- Missed/Late Holiday Appointments
- Calls to Care Coordination and Customer Service
- Changing Client Status
November Webinar for Non-EVV Providers
- Agenda
- Calls to Care Coordination and Customer Service for Non-EVV Providers
- Home Modifications
- Level 2 Claim Denials
- Provider Identification and Taxonomy
November Town Hall Meetings
CHOICES Town Hall Meeting
CHOICES News Alerts
- Week of 01/12/2012
- VSHP CHOICES Critical Incident Reporting Newletter attachment - Jan 2012
- Week of 11/17/2011
- Week of 09/02/2011
- Week of 08/12/2011
- Week of 7/15/11
- Week of 6/24/11
- Week of 5/20/11
- Week of 5/13/11
- Week of 5/6/11
- Week of 04/29/11
- Week of 04/22/11
- Week of 04/15/11
- Week of 04/07/11
- Week of 03/25/11
- Week of 03/15/11
- Week of 03/11/11
- Week of 03/03/11
- Week of 02/18/11
- Week of 02/11/11
- Week of 02/02/11
- Week of 01/27/11
- Week of 01/20/11
- Week of 01/13/11
- Week of 01/06/11
- Week of 12/29/10
- Week of 12/22/10
- Week of 12/16/10
- Week of 12/09/10
- Week of 12/02/10
- Week of 11/24/10
- Week of 11/18/10
- Week of 11/11/10
