Mission Statement
To increase Electronic Data Interchange (EDI) and Real-Time functionality through electronic transmissions and web based initiatives. To offer all new and existing electronic submitters technical support and troubleshooting.
Scope
Line of Business:
- Commercial BlueCross BlueShield
- Volunteer State Health Plan (BlueCare® and TennCare Select)
- Federal Employee Program
- BlueCard®
- Cover Tennessee (AccessTN, CoverTN, and Cover Kids)
- Medicare Advantage
Systems:
- ECGateway (BBS)
- BlueAccess / eHealth Services
- BlueCORE Real-Time Eligibility
- Real-Time Adjudication / Estimator
Enrollment
- New Enrollment
- Changes/Additions to Current Enrollment
- Adding/Updating User Access
- Validation of Enrollment Documentation
- Configuration Maintenance
- Quality Control of Enrollment Processes, documentation/Contracts, Software Products, and Distribution
Contact Information:
Email: Ecomm_SysConfig@bcbst.com 
Phone: 423-535-5174
Service Center
- EDI Issue Resolution
- Technical Support and Troubleshooting
- eBusiness User Education Workshops
- Software Installation and Provider Connectivity Training
- System Testing and Implementation
- Confirmation Report and Electronic Remit Routing
Contact Information:
Email: Ecomm_TechSupport@bcbst.com
Phone: 423-535-5717
© 1998-2008 BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.
® Registered marks of BlueCross BlueShield Association. 
Page Modified:April 14, 2008