Mission Statement
To provide customer support and consultative services to BlueCross BlueShield of Tennessee (BCBST) stakeholders regarding relevant and current BCBST plan policies, procedures, clinical and billing information specifically tailored to our providers through the BCBST secure website and all electronic data interchange (EDI) transactions.
Scope
Line of Business:
- Commercial BlueCross BlueShield
- Volunteer State Health Plan
(BlueCare® and TennCare Select) - Federal Employee Program
- BlueCard®
- Cover Tennessee
(AccessTN, CoverTN, and Cover Kids) - Medicare Advantage
Systems:
- BlueAccess / eHealth Services
- BlueCORE Benefits, Eligibility and Claim Status
- BlueCORE Real-Time Eligibility
- HIPAA 5010 EDI Transactions
- Real-Time Adjudication / Estimator
Enrollment
- New Enrollment
- Changes/Additions to Current Enrollment
- Adding/Updating User Access
- Validation of Enrollment Documentation
- Configuration Maintenance
- Enrollment with EDI Enrollment
Contact Information:
Email: Ecomm_SysConfig@bcbst.com 
Phone: (800) 924-7141 and speak "Enrollment"
Service Center
- EDI Issue Resolution
- Technical Support and Troubleshooting
- eBusiness User Education Workshops
- Provider Connectivity Training
- System Testing and Implementation
- Confirmation Report and Electronic Remit Routing
Contact Information:
Email: Ecomm_TechSupport@bcbst.com
Phone: 423-535-5717
© 1998-2013 BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.
Page Modified:May 21, 2012