About Electronic Commerce

Mission Statement

To provide customer support and consultative services to BlueCross BlueShield of Tennessee (BCBST) stakeholders regarding relevant and current BCBST plan policies, procedures, clinical and billing information specifically tailored to our providers through the BCBST secure website and all electronic data interchange (EDI) transactions.

Scope

Line of Business:

  • Commercial BlueCross BlueShield
  • Volunteer State Health Plan
    (BlueCare® and TennCare Select)
  • Federal Employee Program
  • BlueCard®
  • Cover Tennessee
    (AccessTN, CoverTN, and Cover Kids)
  • Medicare Advantage

Systems:

  • BlueAccess / eHealth Services
  • BlueCORE Benefits, Eligibility and Claim Status
  • BlueCORE Real-Time Eligibility
  • HIPAA 5010 EDI Transactions
  • Real-Time Adjudication / Estimator

Enrollment

  • New Enrollment
  • Changes/Additions to Current Enrollment 
  • Adding/Updating User Access
  • Validation of Enrollment Documentation
  • Configuration Maintenance
  • Enrollment with EDI Enrollment

Contact Information:
Email: Ecomm_SysConfig@bcbst.com 
Phone: (800) 924-7141 and speak "Enrollment"

Service Center

  • EDI Issue Resolution
  • Technical Support and Troubleshooting
  • eBusiness User Education Workshops
  • Provider Connectivity Training
  • System Testing and Implementation
  • Confirmation Report and Electronic Remit Routing

Contact Information:
Email: Ecomm_TechSupport@bcbst.com 
Phone: 423-535-5717

Page Modified:May 21, 2012