About Electronic Commerce

Mission Statement

To increase Electronic Data Interchange (EDI) and Real-Time functionality through electronic transmissions and web based initiatives.  To offer all new and existing electronic submitters technical support and troubleshooting.

Scope

Line of Business:

  • Commercial BlueCross BlueShield
  • Volunteer State Health Plan (BlueCare® and TennCare Select)
  • Federal Employee Program
  • BlueCard®
  • Cover Tennessee (AccessTN, CoverTN, and Cover Kids)
  • Medicare Advantage

Systems:

  • ECGateway (BBS)
  • BlueAccess / eHealth Services
  • BlueCORE Real-Time Eligibility
  • Real-Time Adjudication / Estimator

Enrollment

  • New Enrollment
  • Changes/Additions to Current Enrollment 
  • Adding/Updating User Access
  • Validation of Enrollment Documentation
  • Configuration Maintenance
  • Quality Control of Enrollment Processes, documentation/Contracts, Software Products, and Distribution

Contact Information:
Email: Ecomm_SysConfig@bcbst.com
Phone: 423-535-5174

Service Center

  • EDI Issue Resolution
  • Technical Support and Troubleshooting
  • eBusiness User Education Workshops
  • Software Installation and Provider Connectivity Training
  • System Testing and Implementation
  • Confirmation Report and Electronic Remit Routing

Contact Information:
Email: Ecomm_TechSupport@bcbst.com
Phone: 423-535-5717

Page Modified:April 14, 2008