Frequently Asked Questions

What browsers are fully supported by the secure web site?

We are always refining our website to make it user friendly.  The secure website supports Microsoft Internet Explorer version 6.0-8.0, Mozilla Firefox 3.X and Apple Safari 4.X.

What type of security is used to protect my data?

The latest technology is used to maintain your privacy and keep your information safe online.  We use 128-bit encryption to ensure that only you can access your personal health information.  See our privacy and security policies for more information.

Do I need a special browser to access the secure parts of the website?

To protect you and your personal health information, BlueCross BlueShield of Tennessee requires a browser with a 128-bit encryption strength.  Refer to your browsers' "Help" section or home website for details about your browser's encryption security.

Now that I'm registered, what services do I have?

BlueAccess provides you with interactive self-service capabilities and health plan information.  You can view your eligibility information, claims details, pre-authorization and referral information and more.

How do you use the information that you collect from me?

We may use your email address to send you health education, new product offerings and newsletters.  See our privacy policy for details.  If you do not want to receive electronic information or surveys, you may opt-out at any time.

What should I do if I have a new email address?

Click on the "My Account" tab found at the top of the BlueAccess welcome page.  Next, click "My Contact Info".  Your current email address will appear.  Type your new email address.  Your email address will be updated within BlueAccess and a confirmation message will be displayed.

How do I change my password?

Simply click on the "My Account" tab found on the top of the BlueAccess welcome page.  Next, click on the "My Contact Information" link, followed by the "Change Password" link.  Your information will be updated and you will receive a confirmation message.