|October 7, 2009|
Statement on Hard Drive Theft
Over the weekend, unauthorized persons entered a data closet in a remote location that BlueCross BlueShield of Tennessee still leases for training purposes (Eastgate Town Center). They removed some computer equipment, including small hard drives containing encoded data.|
BlueCross continues to work with local and federal authorities. Based on what we know so far in this investigation, the stolen computer equipment contained voice recordings of eligibility and coordination-of-benefit calls used for training purposes. The retrieval of member data from these drives would require highly-specialized expertise and software; therefore, at the present time, we have no reason to believe that member data has been accessed.
Reports of a burglar alarm that went off Friday evening at the Eastgate Town Center location are inaccurate. On Friday evening Oct. 2, our computer monitoring systems generated a notice that there was an issue with the servers in the data closet. This electronic notice only indicated that the servers were not functioning properly, not that there had been a theft from the server room. As these servers were not critical to our operations during the weekend, we did not dispatch an employee until Monday morning. On Monday morning an information systems employee went to physically service the equipment only to discover then that the disk drives had been stolen.
BlueCross takes the security of our membersí health information seriously. If we discover that any membersí personal information has been compromised, we will reach out directly to notify those members as soon as possible. We have a team working diligently to determine what personal information, if any, has been accessed.
As details become available, BlueCross will post that information on its Web site, bcbst.com.
BlueCross BlueShield of Tennessee does not make unsolicited phone calls asking for personal information such as bank account or drivers license information.
BlueCross BlueShield of Tennessee's mission is to provide its customers and communities with peace of mind through affordable solutions for health and healing, life and living. Founded in 1945, the Chattanooga-based company is focused on reinventing the health plan for its 3 million members in Tennessee and across the country. Through its integrated health management approach, BlueCross provides patient-centric products and services that drive health improvement and positively impact health care quality and value. BlueCross BlueShield of Tennessee Inc. is an independent licensee of the BlueCross BlueShield Association. For more information, visit the company's website at www.bcbst.com.
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