NASHVILLE, Tenn. — BlueCross BlueShield of Tennessee has named David Ellis as the new Nashville regional director for the small group account management team.

Ellis will be responsible for the improvement of account management processes and achieving the customer service and profitability objectives of BlueCross’ commercial division in Middle Tennessee.

“David has maintained higher than average customer retention rates for the small market segment. The levels of service he and his employees provide to their group accounts have received statewide recognition,” said Tom Uustal, vice president of client management for BlueCross.

Ellis began his 17-year career at BlueCross in the claims processing unit. He later joined the account management team as an account service associate where he was selected as Nashville’s small group account supervisor and later named manager in April 2006.

Ellis is a Chattanooga native and attended the University of Tennessee at Chattanooga. He and his wife reside with their two daughters in Clarksville.

About BlueCross

BlueCross BlueShield of Tennessee's mission is to provide its customers and communities with peace of mind through affordable solutions for health and healing, life and living. Founded in 1945, the Chattanooga-based company is focused on reinventing the health plan for its 3 million members in Tennessee and across the country. Through its integrated health management approach, BlueCross provides patient-centric products and services that drive health improvement and positively impact health care quality and value. BlueCross BlueShield of Tennessee Inc. is an independent licensee of the BlueCross BlueShield Association. For more information, visit the company's website at www.bcbst.com.