Password Reset

If you've forgotten your password or account is locked, you can reset your password:

First tell us who you are:

A Subscriber is an individual who has purchased personal health insurance or is enrolled in an employer group plan. Dependent is a spouse, partner or child covered by a subscriber's plan.

Forgot Your Member Username?

If you've forgotten your member username, we can help remind you:

If you are a provider, broker, administrator, etc., usernames cannot be retrieved online. If you have forgotten your Username, please contact our Customer Service team 8:00am to 6:00 pm EST Monday through Friday for assistance.

BlueAccess for Providers is no longer available. To access Eligibility and Benefits, Claim Status, Prior Authorizations and other applications for BlueCross BlueShield of Tennessee, please visit

> Retrieve My Username