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Blueaccess FAQs

System Requirements

What browsers are fully supported by the secure web site?

Fully supported browsers for the secure part of the web site include Internet Explorer (IE) 11, Edge and recent versions of Chrome and Firefox.

What type of security is used to protect my data?

The latest technology is used to maintain your privacy and keep your information safe online. We use 128-bit encryption to ensure that only you can access your personal health information. See our privacy and security policies for more information.

How can I tell if I have a 128-bit encryption browser version?

There should be information in your browser that tells you. Refer to your browsers “Help” section or home web site for details.

How do I get 128-bit encryption?

If you choose to upgrade your current browser, you can find patches or updated browser versions with 128-bit encryption on the home web site of your current browser supplier.

Registration

I’m trying to register and I’m getting the message “Subscriber cannot be found”.

Make sure you are entering your non-social, 9-digit ID number found on your ID card. Sometimes, your date of birth doesn’t match what we have on file. Also, try clicking on the calendar and choosing your date of birth instead of typing it in. If you do type it in, make sure you are using the format of mm/dd/yyyy. You can call 1-800-924-7141 and verify your information we have on file.

I’m a BlueAdvantage member, can I register online?

Yes, you can register with BlueAccess. You’ll need some information from your member ID card, so have it ready.

Can FEP members register online?

The BlueAccess website is not available for the Federal Employees Program (FEP). You will need to go to the following link to access your health insurance information. https://www.fepblue.org/pilot/login

I’m a TennCare Select/BlueCare member, can I register online?

Yes, you can register with BlueAccess. You’ll need some information from your member ID card, so have it ready.

I’m trying to request a Group PIN number and I’m getting the message “A PIN has previously been requested”.

Only one PIN number can be assigned per group. You will need to contact your Account Manager for this information. Due to Security guidelines, we are unable to send the PIN number via email.

Once I'm registered, what services do I have?

BlueAccess provides you with interactive self-service capabilities and health plan information. You can view your eligibility information, claims details, pre-authorization and referral information and more.

How do you use the information that you collect from me?

We may use your email address to send you health education, new product offerings and newsletters. See our privacy policy for details. If you do not want to receive electronic information or surveys, you may opt-out at any time.

Login

Troubleshooting

I received an email that I have an EOB online; but when I log in, I don’t see it?

Log into your BlueAccess account from www.bcbst.com. Click on Claims in the Claims & Balances menu. Choose All Dates under Filter Claims. Once the results are displayed, you can search for the specific claim.

When I click on my EOB, I get a blank white page with a red X on it?

This is a problem within Adobe Acrobat Reader. If the Adobe Acrobat viewer doesn't display PDF files inside your Web browser as expected, try to upgrade to the latest version of the Acrobat viewer. Some PDF's use security features that may not run in older versions.

I’m trying to click on EOB or a link on the website and nothing happens, what do I do?

Make sure your web browser doesn’t have a pop-up blocker enabled. If it has a pop-up blocker enabled and you may need to disable this before you log into our website.

Additional Information

Glossary of Health Care Terms