Contact Us
We're here to help answer your questions. To reach the right team, please select from below.
- Individual & Family
- Medicare
- Medicaid (BlueCare)
- TennCare Select
-
Medicare with Medicaid
(BlueCare Plus SM)
Individual & Family
Phone
1-800-565-9140
8 a.m. - 6 p.m. ET (Monday - Friday)
TTY/YB users can access the Tennessee Relay Service at:
Medicare
Phone
Current BlueAdvantage
SM Members
1-800-831-BLUE (2583)
Current BlueElite
SM Members
1-800-553-8158
Current BlueEssential SM Members 1-888-851-2583
TTY users should call:
711
From October 1 to March 31, you can call us from 8 a.m. to 9 p.m., ET, 7 days a week. From April 1 to September 30, you can call us from 8 a.m. to 9 p.m., ET, Monday through Friday. If you call outside of these hours or on a holiday just leave a message on our automated phone system and we will call you back the next business day.
You can also write to us at:
BlueCross BlueShield of Tennessee
1 Cameron Hill Circle, 3G2
Chattanooga, TN 37402
Medicare with Medicaid
(BlueCare Plus
SM)
Phone
24/7 Nurseline
TTY users should call:
711
From October 1 to March 31, you can call us from 8 a.m. to 9 p.m., ET, 7 days a week. From April 1 to September 30, you can call us from 8 a.m. to 9 p.m., ET, Monday through Friday. If you call outside of these hours or on a holiday just leave a message on our automated phone system and we will call you back the next business day.
You can also write to us at:
BlueCare Plus Service Center
1 Cameron Hill Circle
Chattanooga, TN 37402-0002