BlueCare

BlueCare® Customer Service

Monday - Friday, 8 a.m. - 6 p.m. Eastern Standard Time (EST)

Member 1-800-468-9698 
Providers Only 1-800-468-9736 
Notification or Prior Authorization
1-800-246-1904
1-800-622-8901
1-888-423-0191
Fax  1-800-292-5311 

P.O Box 182277
Chattanooga, Tennessee   37422-7277 

Health Information Tape Library

Touch-tone phone

1-800-999-1658
24 hours a day, 7 days a week

Rotary phone

1-800-468-9698
Monday - Friday, 5 p.m. - 7 a.m., EST.
anytime weekends and holidays

Bureau of TennCare

Monday - Friday 7 a.m. – 5:30 p.m., EST

1-866-311-4287. In Nashville, call 743-2000 (The Family Assistance Service Center)

The Family Assistance Service Center (Call if you need any help with TennCare)
1-866-311-4287

Doral Dental Monday-Friday, 8 a.m. to 6 p.m. EST
1-888-233-5935

Prescriptions (TennCare Solutions Unit)
1-800-878-3192

Mental health or drug or alcohol treatment (TennCare Partners Advocacy Line)
1-800-758-1638 In Nashville, call 242-7339

Español
1-866-311-4290 In Nashville, call 743-2001

Other health care
1-800-878-3192 Please call your TennCare health plan, then call.

TTY/TDD machine - A TTY machine will answer. Call only if you have a TTY machine
1-800-772-7647
In Nashville, call 313-9240

Other TennCare problems (TennCare Advocacy Line)
1-800-722-7474

Medicare (Tennessee’s State Health Insurance Assistance Program (SHIP))
1-877-801-0044

BlueCare contact numbers

Page Modified:May 15, 2012