Eastgate Hard Drive Theft

Eastgate Hard Drive Theft

Last Updated March 23, 2010

As of March 14, 2010, the total number of current and former members[i] having been identified remains at 521,761, with 220,133 members in the Tier 3 category and 301,628 members in the Tier 2 category.  The 220,133 members in the Tier 3 category – confirmed as having their name, address, BlueCross member ID number, diagnosis, Social Security number and/or date of birth included in the stolen hard drives – have been sent a notification detailing the services available to them through BlueCross.   Of the 301,628 current and former members identified in the Tier 2 category (name, address, BlueCross member ID number, date of birth and/or diagnosis), 131,909 subscribers[ii] have been identified as requiring a notification letter be sent with details of the hard drive theft and remediation services offered to them through BlueCross.  Through March 4, 2010, 129,769 notifications have been sent.

The number of members reported in the Tier 2 category is larger due to the decision BlueCross made to offer remediation services to all family members associated with the specific subscriber ID number identified during the data audit process. This decision was made to ensure all potentially at-risk members are protected. To illustrate this point, 131,909 subscriber ID numbers were identified during the review of the customer service calls and there were 169,719 family members associated with the member ID numbers. Each of these 131,909 subscribers will receive a Tier 2 letter that extends offer of remediation to all family members.

BlueCross has confirmed that 24,032 members have contacted Equifax to initiate the free 3-in-1 credit monitoring service offered to those members in the Tier 3 category.  Another 2,305 members have initiated the LifeLock® services available to minors in the Tier 3 category.  And, a total of 519,390 members have been enrolled in the Kroll ID Theft Smart program.  As of March 14, 2010, there has been no documented incident of identity theft or credit fraud of BlueCross members as a result of this incident.

Below is a representation of total members identified and notifications sent through March 14, 2010, including the free remediation services to mitigate the potential for misuse of information. 



[i] A member refers to anyone who is covered by a plan underwritten or administered by BlueCross.

[ii] A subscriber refers to an individual who is part of a group plan underwritten or administered by BlueCross. Subscribers may have individual, spouse or family coverage. Spouses and family are considered BlueCross members but not subscribers.

 

Risk Level

Description of recording data

# Identified through 3/14/10

# Notified by mail since 12/7/09

Remediation Offered

Tier 3

Member’s name, social security number, date of birth and address

220,133

220,133

  • Free credit monitoring for one year provided by Credit Watch Gold with 3-in-1 Monitoring by Equifax Personal Solutions, www.myservices.equifax.com/tri 
  • Free identity monitoring through LifeLock Identity Alert™*
  • Kroll ID TheftSmart program free for one year with:
    • Access to Kroll’s Solution Support Center 
    • Enhanced Identity Theft Consultation and Restoration 
    • Enhanced Identity Theft Consultation and Restoration

99%

Complete

On Data

Matching

Tier 2

Member’s name, address and/or date of birth and diagnostic information

301,628**

129,769**

  • Kroll ID TheftSmart program free for one year with:
    • Access to Kroll’s Solution Support Center 
    • Enhanced Identity Theft Consultation and Restoration 
    • Enhanced Identity Theft Consultation and Restoration

97%

Complete

On Data

Matching

Tier 1

Member’s name, address and/or date of birth

In process

 

  • Kroll ID TheftSmart program free for one year with:
    • Access to Kroll’s Solution Support Center 
    • Enhanced Identity Theft Consultation and Restoration 
    • Enhanced Identity Theft Consultation and Restoration

85%

Complete

On Data

Matching

* For BlueCross members identified as minors

** The number of members identified and notified in the Tier 2 category is different due to the decision BlueCross made to offer remediation services to all family members associated with the specific subscriber ID number identified during the data audit process

 

BlueCross continues to receive inquiries through its Eastgate Customer Response call centers from brokers, groups and members.  Through March 14, 2010, the call centers have received over 16,000 calls regarding the hard drive theft, notification efforts and remediation activities.

Members who have questions or want more information should call the BlueCross Eastgate Response Customer Call Center at 1-888-422-2786 or can email Privacy_Questions_GM@bcbst.com.  Recommendations to protect against identity theft are available at www.ftc.gov.

At-risk members are strongly encouraged by BlueCross to take full advantage of the pre-paid protection services offered in their notification letter.

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Page Modified:May 18, 2012