Eastgate Hard Drive Theft

Eastgate Hard Drive Theft

Last Updated April 21, 2010

With the majority of the member notices delivered, BlueCross BlueShield of Tennessee is preparing to move on to the next steps in its audit, remediation and notification process regarding the Eastgate hard drive theft.  With nearly 1 million identified members and 44 states with more than 500 affected members, BlueCross will now focus on providing brokers and groups with information on which employer groups and employees received one of the four notification letters (Tier 1, Tier 2, Tier 3 or minor).  

As of April 15, 2010, the total number of current and former members[i] identified remains at 998,422; with all identified members receiving notifications indicating that their personal information was included on the stolen hard drives.

The 238,589 members in the Tier 3 category – confirmed as having their name, address, BlueCross member ID number, diagnosis, Social Security number and/or date of birth included in the stolen hard drives – have been sent a notification detailing the services available to them through BlueCross.   Of the 312,284 current and former members identified in the Tier 2 category (name, address, BlueCross member ID number, date of birth and/or diagnosis), 146,612 subscribers[ii] have been identified as requiring a notification letter be sent with details of the hard drive theft and remediation services offered to them and their family members through BlueCross.  And, 447,549 current and former members identified in the Tier 1 category – confirmed as having their name, address, BlueCross member ID number and/or date of birth – have begun receiving their notification letters since the first week of April.

The number of members reported in the Tier 2 category is larger due to the decision BlueCross made to offer remediation services to all family members associated with the specific subscriber ID number identified during the data audit process. This decision was made to ensure all potentially at-risk members are protected. To illustrate this point, 146,612 subscriber ID numbers were identified during the review of the customer service calls and there were 165,672 family members associated with the member ID numbers. Each of these 146,612 subscribers will receive a Tier 2 letter that extends offer of remediation to all family members.

BlueCross has confirmed that 25,526 members have contacted Equifax to initiate the free 3-in-1 credit monitoring service offered to those members in the Tier 3 category.  Another 2,612 members have initiated the LifeLock® services available to minors in the Tier 3 category. And, a total of 998,422 members have been enrolled in the Kroll ID Theft Smart program.  As of April 15, 2010, there has been no documented incident of identity theft or credit fraud of BlueCross members as a result of this incident.

Below is a representation of total members identified and notifications sent through April 15, 2010, including the free remediation services to mitigate the potential for misuse of information. 

Risk Level

Description of recording data

# Identified through 4/15/10

# Notified by mail since 12/7/09

Remediation Offered

Tier 3

Member’s name, social security number, date of birth and address

238,589

238,589

  • Free credit monitoring for one year provided by Credit Watch Gold with 3-in-1 Monitoring by Equifax Personal Solutions, www.myservices.equifax.com/tri 
  • Free identity monitoring through LifeLock Identity Alert™*
  • Kroll ID TheftSmart program free for one year with:
    • Access to Kroll’s Solution Support Center 
    • Enhanced Identity Theft Consultation and Restoration 
    • Enhanced Identity Theft Consultation and Restoration

100%

Complete

On Data

Matching

Tier 2

Member’s name, address and/or date of birth and diagnostic information

312,284**

146,612**

  • Kroll ID TheftSmart program free for one year with:
    • Access to Kroll’s Solution Support Center 
    • Enhanced Identity Theft Consultation and Restoration 
    • Enhanced Identity Theft Consultation and Restoration

99%

Complete

On Data

Matching

Tier 1

Member’s name, address and/or date of birth

447,549

447,549

  • Kroll ID TheftSmart program free for one year with:
    • Access to Kroll’s Solution Support Center 
    • Enhanced Identity Theft Consultation and Restoration 
    • Enhanced Identity Theft Consultation and Restoration

95%

Complete

On Data

Matching

* For BlueCross members identified as minors

** The number of members identified and notified in the Tier 2 category is different due to the decision BlueCross made to offer remediation services to all family members associated with the specific subscriber ID number identified during the data audit process

At-risk members are strongly encouraged by BlueCross to take full advantage of the pre-paid protection services offered in their notification letter.

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See the column on the right for previous Eastgate Hard Drive Theft updates

Eastgate Remediation Activities


[i] A member refers to anyone who is covered by a plan underwritten or administered by BlueCross.

[ii] A subscriber refers to an individual who is part of a group plan underwritten or administered by BlueCross. Subscribers may have individual, spouse or family coverage. Spouses and family are considered BlueCross members but not subscribers.

 

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Page Modified:May 18, 2012