Through Availity, you can get the answers you need 24 hours a day, seven days a week. Not only can you transact with us online, you have access to other payers, too – all through one convenient single sign-on.
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To reduce hold times on the phone, please log in to Availity for everyday transactions – especially benefits and eligibility inquiries. Our phone team is no longer able to answer these questions, unless you can't find what you need online. In this case, the system will send you a one-time code to get benefits and eligibility help by phone. (For now, Dental providers can still call for this information.)
For FAQs and more information about using Availity, visit Availity.com/bcbst. You'll also be able to sign up for a helpful webinar hosted by the Availity team.
For questions about the Availity Web Portal, you can call Availity Client Services at 1-800-AVAILITY (1-800-282-4548), Monday through Friday from 8 a.m. to 7 p.m. ET, excluding holidays.
As always, please contact your eBusiness Regional Marketing Consultant with any questions for BlueCross.
Monday through Thursday, 8 a.m. to 6 p.m., ET and Friday, 9 a.m. to 6 p.m., ET
P: (423) 535-5717, Select Option 2
Use our directory to find providers and make referrals.