CHOICES was designed to provide streamlined, timely access to LTC services, expand access to and utilization of cost-effective HCBS alternatives to nursing facility care, serve more people with existing LTC funds, increase HCBS options, improve coordination of all Medicaid services, and rebalance LTC spending.  CHOICES promotes quality and cost-effective coordination of care for CHOICES Members with chronic, complex, and complicated health care, social service, and custodial needs.  Care coordination involves the systematic process of assessment, planning, coordinating, implementing, and the evaluation of care received through a fully integrated physical, behavioral health, and LTC/HCBS program to ensure the care needs of the Member is met.

If you have additional questions about CHOICES, please call 1-800-782-2433, Monday through Friday from 8 a.m. to 6 p.m.

Please use the Critical Incident form attached here to document all incidents regarding the following situations.  Critical incidents must be reported verbally to 1-888-747-8955, and in writing within 24 hours to Fax # (615) 565-1923.

  • Abuse and neglect/ suspected abuse and neglect
  • Medication errors
  • Severe injury sustained
  • Sexual abuse/suspected sexual abuse
  • Suspected physical or mental abuse
  • Theft or financial exploitation
  • Unexpected death

CHOICES Provider Training

September Webinar for EVV Providers

VSHP CHOICES Webinar for Non-EVV Providers

October Webinar for EVV Providers

October Webinar for Non-EVV Providers

November Webinar for EVV Providers

November Webinar for Non-EVV Providers

November Town Hall Meetings

CHOICES Town Hall Meeting