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Mission and Values

BlueCross BlueShield of Tennessee’s reputation is built on the integrity and excellence of our employees. Our commitment to community service extends beyond our role as a health care company to have a positive impact on the communities we serve.


Peace of mind through better health.

That mission drives the daily work of our more than 5,200 employees and the decision making of our leaders.

  • Mission




    We are focused on the people we service and their universal desire to achieve or experience better health. Our values are aligned with that mission and show what we stand for as a company.

    Our focus is on people and relationships. We value:

    • Customers and communities
    • Employees
    • Business partners

    We also value the attributes we hold significant in our relationships – the behaviors that drive our performance and help us achieve our mission:

    • Exceptional service
    • Innovation and agility
    • Collaboration

    All of these values are underscored by the foundation of integrity and trust always.
    Each day, we strive to:

    • Design and manage health care benefit plans that meet the needs of today’s individuals, families and employers
    • Provide superior service
    • Nurture a skilled and diverse workforce
    • Build strong partnerships with doctors, hospitals and other providers

    Because we have a proud tradition of integrity as a company, our employees are trustworthy resources for our customers. We keep our promises and fulfill our compliance obligations while maintaining the confidentiality of the people we serve.

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