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Mission and Values

We built our reputation on the integrity and excellence of our employees. Our commitment to community service extends beyond our daily work as a health care company to include creating a positive impact on the communities we serve.


Peace of mind through better health.

That mission drives the daily work of our more than 6,000 employees and the decision making of our leaders.



We are focused on the people we service and their desire to experience better health. Our values are aligned with that mission and show what we stand for as a company.

Our focus is on people and relationships. We value:

  • Customers and communities
  • Employees
  • Business partners

We also value the attributes we hold significant in our relationships – the behaviors that drive our performance and help us achieve our mission:

  • Exceptional service
  • Innovation and agility
  • Collaboration

All of these values are underscored by the foundation of integrity and trust always.
Each day, we strive to:

  • Design and manage health care benefit plans that meet the needs of today’s individuals, families and employers
  • Provide superior service
  • Nurture a skilled and diverse workforce
  • Build strong partnerships with doctors, hospitals and other providers

Because we have a proud tradition of integrity as a company, our employees are trustworthy resources for our customers. We keep our promises and fulfill our compliance obligations while maintaining the confidentiality of the people we serve.

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