We believe everyone should have easy access to our digital products, no matter their abilities. By focusing on digital accessibility, we break down barriers that might prevent people with disabilities from using our websites, tools, and technologies. This means whether you navigate with a keyboard or use a screen reader, you’ll have the same access to your healthcare as anyone else.
We strive to design with empathy and meet the standards laid out in WCAG 2.1 Level AA. We’ve embraced this level of accessibility in several ways:
- Designing new digital properties with accessibility in mind.
- Running usability studies with native assistive technology users.
- Weekly automated and manual scans to find and fix accessibility issues.
- Team members with disabilities on digital design teams.
We regularly check our website and other digital properties for accessibility issues. This is an evolving process that we’re committed to. If you find a problem, we’d love to hear about it. Just call us at the Member Service number on the back of your Member ID card.
