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Need help reading your claim summary?

When you get care from a doctor or other health care provider, they send us a bill called a claim. Your claim summary helps you see what the provider billed, what we paid, and what your share of the cost is. Need help reading your claim summary? We've put together a video to walk through it with you, step by step.

In this video, we’ll show you where to find all the important details — and explain what they mean to you.

benefits intro photo

Need help reading your claim summary?

When you get care from a doctor or other health care provider, they send us a bill called a claim. Your claim summary helps you see what the provider billed, what we paid, and what your share of the cost is. Need help reading your claim summary? We've put together a video to walk through it with you, step by step.

In this video, we’ll show you where to find all the important details — and explain what they mean to you.

Need help? Let's talk.

Still have questions about your new claim summary after watching the video?

Give us a call at the Member Service number on the back of your Member ID card. We're happy to walk you through it.


Do you think we made a mistake on your claim? Get more details about your right to ask us to reconsider.