Got a quick question? See if our FAQ section can give you an answer in less time.
Individual & Family
Your plan falls into this category if you get your health insurance through your employer, shopped on healthcare.gov, worked with a broker or bought your plan directly from us.
Phone
1-800-565-9140
8 a.m. - 6 p.m. ET (Monday - Friday)
TTY/YB users can access the Tennessee Relay Service at:
Chat
Medicare
Phone
Ready to enroll in one of our Medicare plans? Call 1-844-940-0277
Current BlueAdvantage (PPO)SM Members 1-800-831-2583
Current BlueEliteSM (Medicare Supplement) Members 1-800-553-8158
TTY users should call:
711
From October 1 to March 31, you can call us from 8 a.m. to 9 p.m., ET, 7 days a week. From April 1 to September 30, you can call us from 8 a.m. to 9 p.m., ET, Monday through Friday. If you call outside of these hours or on a holiday just leave a message on our automated phone system and we will call you back the next business day.
Member Chat
You can also write to us at:
BlueCross BlueShield of Tennessee
1 Cameron Hill Circle, 3G2
Chattanooga, TN 37402
Medicaid (BlueCare)
You can also write to us at:
BlueCare / TennCare Select Claims Service Center
1 Cameron Hill Circle, Suite 0002
Chattanooga, TN 37402-0002
TennCare Select
You can also write to us at:
BlueCare / TennCare Select Claims Service Center
1 Cameron Hill Circle, Suite 0002
Chattanooga, TN 37402-0002
Medicare with Medicaid (BlueCare Plus℠)
This is your plan if you are enrolled in both Medicaid and Medicare.
