Helpful Videos

Get to know your plan. We've covered the basics

Learn how to get started with your plan, manage you benefits, and more.

Helpful Videos
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Getting started

Welcome to BlueCross
Welcome video

Welcome to BlueCross! We're right here to make sure you have everything you need to make the best decisions for your health. If you're new to us, this is a good place to start getting to know your health plan. Give us a few minutes to show you around.

How to get started
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If you're new to BlueCross, we're here to help you get started using your plan. We'll show you what to look for on your Member ID card, tips for using your insurance at the doctor's office and pharmacy, and how to set up your online acount and manage your benefits online.

How to manage your plan online
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One of the easiest ways to manage your health plan is by creating an online account. Once you've done that, you'll be able to see your claims and account balances, find care in your network and even pay your providers right from your account - and much more. If you're ready to get started, we'll walk you through the basics of your online account.

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Using your insurance

How to find care
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Are you looking for a doctor in your network? We'll show you how to look up doctors, hospitals and pharmacies that accept your health plan, and look at how you can estimate how much your care will cost, based on your plan's benefits.

Health insurance basics
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Health insurance isn't always easy to understand, but we're here to help. We'll walk you through some of the basics of how your plan works, what costs you might expect when you get care, and how to save money while getting the care you need to stay healthy.

How to read your claim summary
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Your claim summary is an overview of what we paid your provider for care you've already received. It helps you see what the provider billed, what we paid, and what your share of the cost is. Need help reading your claim summary? We'll walk through it with you, step by step.

How to get help from your member care team
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Health care and insurance can be complex, but we’re here to answer your questions and give you support when you need it. Whether you need help understanding your benefits, or want to learn about one of our personalized programs to help you stay healthy, we’ve got you covered.

Health Savings Account (HSA) Basics
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An HSA is a great way to use tax-free money to pay for your family’s health care costs. In this video, we’ll cover all the basics of a health savings account (HSA): what it is, how it works and how to use it to pay for qualified health expenses.

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Choosing care

Where to go for different types of care
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When you need treatment for your health concerns, you have options. The best place to get care often depends on the kind of care you need. We’re here to walk you through the kinds of care your plan offers and help you find care that’s best for your health, schedule and budget.

What provider ratings mean
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Finding the right primary care provider goes a long way for your health. Our provider rating system shows objective scoring based on three catagories, as well as member ratings and comments. We'll show you how you can use this tool to make informed health care choices.

How to estimate costs of care
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You can better plan for health care costs when you get an estimate first. Whether you need to see a doctor for a sore throat or need to schedule surgery, our HealthCare Cost Estimator can help you plan ahead and choose care that’s best for your health and your budget.