ACCESSING YOUR ONLINE ACCOUNT

What can I do as a subscriber?

As a subscriber, you can manage the health plan for which you’re in charge. You can access your own health information. You can grant others access to your information. And you have basic access to dependents (the other members on your plan) on your plan. If you’re a PR of your dependents, you’ll have full access to those under age 13. You can also request full access from those 13 years old or older.

What is the default level of access a subscriber will have to dependents on their plan?

As a subscriber, you’ll have basic access to all dependents on your plan. For adult dependents over the age of 18, you’ll need to get their permission to have full access. For teenaged dependents between the ages of 13 and 17, your account must be assigned to them as their PR and you’ll need to get their permission to have full access.

What can I do as a dependent?

As a dependent, you can access your own health information, including claims and benefits. If you’re at least 13 years old, you can also give certain people access to your health information. Your subscriber will always have basic access to your information. If you're an adult dependent, you can also grant full access to your subscriber, or others. If you’re a dependent between the ages of 13 and 17, you can grant full access to your parent, guardian, or other PR.

What is the default level of access a dependent will have to other dependents on their plan?

As a dependent, you’ll have no access to anyone else on the plan by default. Dependents over the age of 18 will be able to grant and ask for access to other dependents on their health plan. Dependents between the ages of 13 and 17 will only be able to grant full access to their PRs.

What if I'm a parent but not the subscriber on my account?

If you’re a parent of a dependent member under the age of 18, but not the subscriber, you can manage your child’s health plan online. You need to request PR permissions to access to your child's health information. You can request PR permission here. Once approved, you can manage your child’s health plan under your own online account. If your account has PR permissions, you’ll have full access to your child’s health information for children under the age of 13. You’ll have basic access for teenagers between the ages of 13 and 17. Your teenager will need to grant you full access to their health information.

What forms do I need?

If you want to share your information with someone on your plan, you can do that in your online account. If you don’t want to set up an account online, but want to share basic access with another dependent member on your plan, you can fill out the basic access form and send it to us. If you want to share full access with another dependent member on your plan or another person involved in your care, please fill out the full access+ form and send it to us.

Can I create an online account?

If you can legally make health care decisions for another member, you can be given PR permissions so you can manage your represented member’s plans. But you need to use your own account, not the member’s account. You shouldn’t create online accounts in the name of the member. You must have your own unique account with your own username and password. If you are already a member with an account, you can request PR permissions to access another member’s health information here.

I am not a BlueCross member myself, but I am the PR of a member. Can I apply to be their PR online?

If you’re a PR but not a member, you’ll still be able to create an online account so you can manage your represented member’s health plan online. We’ll need some documents from you to make sure that you’re the member’s PR. After we’ve verified your PR status, you’ll receive an e-mail inviting you to register for an online account.

I am a member with my own BlueCross health plan, but I also represent another member on a different plan from my own. Will I be able to access all this data in one place online?

As a PR, you’ll be able to manage both the members that you represent and your own personal health plans online under a single username. This means that you’ll be able to log in to your online member account or mobile app and access all the data you’re allowed to see.

What forms do I need?

You can request PR permissions online here. If you don’t want to request PR permissions online, you can fill out this form and mail it to us.

What if I need to get full access to a teenager who I represent?

If you are a PR of a teenage member between the ages of 13 and 17 and you want to get full access to the teenager’s health information online, the teenager member will need to grant you that access. If your teenaged member doesn’t have an online member account, they will need to sign the full access+ form and return it to us at BlueCross BlueShield of Tennessee, INC., 1 Cameron Hill Circle, Chattanooga, TN 37402

I want to be able to access my dependents' information online. Can I create an online account for them so that I can manage their health information?

You can create an account for yourself and request PR permissions to access your dependent’s health information online. You aren’t allowed to create an account for your dependent as the dependent. You must create your own account as yourself. If your dependent is 13 years old or older, your dependent can create their own account with their own username and password. If you’re also a subscriber on the same plan as your dependent, you’ll automatically have basic access to their health information.

What if I'm a parent but not the subscriber on my account?

If you’re a parent but not the subscriber and you want to manage your child’s health plan online, you need to request PR permissions. Once we’ve verified your status, you can manage their health plan digitally under your own online account

What if I'm the parent of a teenager between the ages of 13 and 17?

If you’re the plan subscriber, you’ll have basic access to your dependent teenager’s health information. Your teenager can also grant you full access if you have requested and been given PR permissions. You request PR permissions here.

What form do I need?

You request PR permissions here. If you don’t want to apply to be a PR online, you can fill out this form and mail it us.

What if I'm a teenager?

If you're between the ages of 13 and 17, the subscriber of your health plan will have basic access to your health information. You can also grant another person who is your PR, such as a parent or guardian, full access to your health information.

Can a teenager grant full access to their health information to another member or another person outside their plan?

Teenagers between the ages of 13 and 17 can grant full access to another person if that person has requested and been granted PR permissions.

What forms do I need?

You can grant your PR full access through your online account. If you don't want to grant full access online, you can fill out this form and mail it to us.