ACCESSING YOUR ONLINE ACCOUNT

Accessing and sharing your account 

Sometimes you need to view someone else's plan information. Or maybe you want to share yours with someone else. Here's everything you need to know about viewing and sharing online accounts.

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CREATE A DIGITAL ACCOUNT

Your Member Account

You can access all your plans from a single online account by connecting them to your usernames. If you're thinking about opening an account for someone else, read the next section first.

REGISTER MY ACCOUNT

PERSONAL REPRESENTATIVES

I'm Representing a Member

A personal representative (PR) can legally make health care decisions on a member's behalf. You don't need to be a member to be a PR. If you need to access another member's account, you'll need to apply for PR permissions. Then you can set up an account that will be linked to theirs. 

Here are a few things you need to have ready when you apply: 

  • Your represented member's ID Card
  • Supported documents 

Supported documents could be: 

  • Birth or death certificate
  • Legal documents that prove you represent a member
  • Court orders
  • Other supporting documents
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FAQS

Frequently Asked Questions

We know you probably have questions about accessing accounts and how to view or share information. We've put together some answers for you here so you can move forward with your account. You can also contact us if you have more questions.