Forgot / Reset Password
If you've forgotten your password or account is locked, you can reset your password:
First tell us who you are:
If you've forgotten your member user ID, we can help remind you:
If you are a provider, broker, administrator, etc., user IDs cannot be retrieved online. If you have forgotten your
User ID, please contact our Customer Service team 8 am to 5:15 pm ET Monday through Friday for assistance.
If you are having problem logging in or registering, call Customer Service at: 1-800-565-9140 8 am to 5:15 pm ET