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We’re here to help you understand your health insurance, how it works and what you might need, so you can make the most of your plan.

Quick links to manage your care

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Access your plan details anytime

If you haven’t already, register your account to have all of your health plan information in one secure location. You can easily access claim details, find care, estimate costs, see member discounts and more.

Register your account

First, we’ll need your information as it appears on your ID card.

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Member ID Card Details

Member ID Card

Know your insurance, care & rights

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What are networks, and which one am I signed up for?

A network is a group of doctors we work with to provide care to our members. Providers in our network agree to offer our members a discount. Providers who aren’t in our network don’t offer that discount, so their rates are higher.

To find your network, look at the front of your Member ID card. It’s most likely on the bottom left corner.

Is my drug covered?

You can check out all our drug lists here.

How/when can I enroll in or switch an Individual or Family plan?

You’ll need to enroll during the Open Enrollment Period from Nov. 1 – Dec. 15 of each year. If you’ve had a major life change (like getting married, losing your coverage, moving out of state, etc.), you could shop now with a special enrollment window for a limited time. There’s more about that here.

How/when can I enroll in or switch my Employer’s plan?

Your employer likely has an enrollment window each year for you to sign up, unless you’re a new employee. Talk with your HR team about how to get enrolled.

How/when can I enroll in or switch a Medicare plan?

You’ll need to shop during the Annual Enrollment Period, from Oct. 15 – Dec. 7 each year to switch plans. If you’re just turning 65 or retiring, you have a window of three months before and three months after your birthday to sign up for Medicare. Some big life events – like getting married or moving – might allow you to enroll in a plan outside this window. If you have one coming up, contact us or your broker.

How/when can I enroll in or switch a Medicare with Medicaid (BlueCare Plus) plan?

If you qualify for both Medicare and Medicaid, you may sign up for a BlueCare Plus plan throughout the year. Contact us or your broker to get help.

How can I enroll in a Medicaid (also called TennCare) plan?

Enroll with the State of Tennessee here.

See all questions

Simple ways to save on your health care

From doctor visits to prescriptions to other types of care, you can start saving money with these helpful tips.

Focus on preventive care

Making your health a priority can save you a lot of money in the long run, because the healthier you are, the less care you need. And since preventive care is often covered by our plans, your annual check-ups are free to you.

Use our Find Care & Estimate Costs tool if you need to get a primary care physician.

Save time and money with TeleHealth

Whether your doctor’s office is closed or you need urgent care, you can use TeleHealth to connect with physicians and access health care services remotely right when you need them. On top of all that, it can help you save money.

Log in to your account to see if you have TeleHealth coverage.

Estimate Costs

Compare prices on hundreds of medical procedures to help you choose what’s best for your needs and budget.

Estimate your health care costs with our Find Care & Estimate Costs tool.

Understanding your rights

We’re here to help you get the health care you deserve, and we’re committed to keeping you informed about your rights, responsibilities and the care you receive along the way.

View health care rights

As a member, you always have the right to:

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Our Mobile Apps

Our health insurance apps help you keep track of your
care when you’re on the go through your mobile device.